We're thrilled to announce that HGEM has joined CaterTrax - a Volaris Group company.
HGEM, founded in 2003, is a pioneer in the hospitality sector. Originally coining the terms ‘Guest Experience Management’ and ‘mystery dining’, the company’s mission is to empower the hospitality industry with the tools and services they need to establish GEM as a core business discipline. Today, HGEM serves over 10,000 venues across the UK, including many leading hospitality brands such as Brewdog, Pret A Manger, Wagamama, Nando’s, Travelodge, and Heineken’s Star Pubs & Bars.
Steven Pike, Managing Director of HGEM, comments on the acquisition: ‘We’re thrilled to be joining CaterTrax and its extended network of support and connections. This is a great opportunity to further strengthen HGEM’s service offering by leveraging CaterTrax’s complementary skill sets, resources and technology in order to bring more value to our clients. It’ll allow us to keep innovating, bringing new solutions to market, and enhancing existing products.’
HGEM will continue to operate independently as an industry leader delivering a complete package of software and services to the hospitality sector, and Steven Pike will continue as Managing Director, providing stability and continuity to both clients and employees alike.
Clint Tyler, CEO of CaterTrax, believes the change will bring significant benefits to the food service and hospitality sectors. “We are excited to welcome Steven and the HGEM team to the CaterTrax family. There is a clear alignment in our cultures, core values and intense focus on the customer experience. Together, we will leverage our collective expertise and technology to enhance our offerings and provide critical guest insights to our clients.” said Tyler.
About CaterTrax
CaterTrax is the leading catering management software for North America’s largest food service management companies. Offering a suite of software solutions for catering, take-out, and floor stock, CaterTrax powers thousands of operations in the non-commercial food service industry.
About Volaris Group
Volaris Group strengthens and grows vertical market technology companies. As an Operating Group of Constellation Software Inc., Volaris is all about strengthening businesses within the markets they compete, enabling them to grow – whether that growth comes through organic measures such as new initiatives and product development, day-to-day business, or through complementary acquisitions.
