News and opinion on Guest Experience Management
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Blogs, Insights
19th December 2024
What are you customers Pet Peeves?
18th October 2024
2023 vs 2024- How is Xmas shaping up?
13th August 2024
Don’t let competitors snap up bookings due to poorly handled (or worse – lost) enquiries.
30th July 2024
A framework to help you achieve your growth goals
Blogs
Navigate the season's challenges with ease
26th July 2024
Find out how to handle negative feedback
15th July 2024
How a mystery guest programme can complement tech-based feedback
25th June 2024
Here's our tips to promoting your feedback site, including ways to incentivise your guests to leave feedback.
Case Studies
10th June 2024
Find out how HGEM's Mystery Guest Audits help drive positive change in GuestHouse Hotels
20th May 2024
Find out the benefits of a feedback site, and the questions you should be asking customers.
1st April 2024
As told by customers
11th March 2024
Must-have features in a feedback solution
Blogs, HGEM News
Review Responses and Complaint Management
5th January 2024
Find out what's behind those 1-star reviews with our latest feature
11th December 2023
Does your team avoid these common mistakes?
13th November 2023
Find out what you can do to really shine during this golden quarter.
9th November 2023
Guest blog by: Toggle
10th October 2023
How is Xmas 2023 shaping up?
4th October 2023
Make the most out of this Xmas
4th September 2023
...and how it can boost footfall
15th August 2023
Identify and fill gaps in training with Mystery Guest Audits
27th July 2023
How well does hospitality handle payments?
19th May 2023
HGEM joins CaterTrax - a Volaris Group company
