News and opinion on Guest Experience Management
Yes please, I'd like to hear about latest news by email. Please see our privacy policy.
Blogs
5th December 2018
Our client Greene King has launched a fantastic initiative rewarding designated drivers this Christmas.
4th December 2018
What can hotel operators do to provide guests with an unforgettable experience this Christmas?
29th November 2018
With cash no longer king we explore the benefits of ditching cash altogether and the impact this will have on the hospitality industry.
Insights
27th November 2018
HGEM's Operations and HR Director, Lisa Chambers, on addressing mental health in the workplace.
22nd November 2018
Is the guest experience lost on guests with allergies?
19th November 2018
HGEM's Operations and HR Director, Lisa Chambers, shares her insight on giving guests a 'local' experience, as more guests seek an authentic stay.
15th November 2018
With some operators stepping away from Christmas traditions this year, what are they doing differently?
12th November 2018
HGEM's Managing Director Steven Pike on the importance of monitoring and measuring your online reviews.
5th November 2018
With stressed out guests in need of more than bed and breakfast, we take a look at how hotels are catering to wellness - a trend set to stay.
29th October 2018
In honour of Halloween this week, HGEM's Managing Director, Steven Pike shares his insight on ensuring your guests feel 'treated' rather than 'tricked'.
22nd October 2018
We catch up with former HGEM member Sus, in the process of making her dream of opening her own cafe, a reality.
19th October 2018
HGEM's Head of New Business, Matthew Smith, discusses the benefits of mystery dining when measured and used to support your team in the right way.
5th October 2018
HGEM's Managing Director, Steven Pike discusses how continuous change is essential to the future of chain restaurants.
3rd October 2018
Guests won't think twice about heading to their local pub for dinner, so why not their local hotel? We look at what hotels can do to attract locals.
1st October 2018
Will guests change their dining habits once the calorie enforcement comes into play?
28th September 2018
Do prepayments stop no-shows or put guests off? We explore this potential solution for the restaurant industry.
27th September 2018
In celebration of Meat Free Week we look at what is influencing the growing trend of flexitarians.
14th September 2018
We look at the recent trend of CVA's hitting the casual dining sector and how restaurants are turning it around.
Blogs, HGEM News
12th September 2018
Our lowdown from the Crumbs Awards Finalists Reception.
6th September 2018
We explore the benefits of Mystery Visits to your hotel over an AA inspector.
5th September 2018
Our lowdown from Tuesday's inspiring event.
3rd September 2018
We can help to support your business in maximising Christmas booking opportunities.
28th August 2018
85% of guests trust online reviews so monitoring these is essential. We take a look at how to deal with negative reviews and how best to keep on top of them.
