News and opinion on Guest Experience Management
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Insights
22nd March 2019
HGEM's Managing Director, Steven Pike, talks to us about how restaurants can up their kid-friendly game and reap the rewards.
Blogs
18th March 2019
We explore the latest trend to hit the delivery market - drinks.
15th March 2019
HGEM's Head of Client Success, Jason Horn and Insight Manager, Rich New talk tips and what the new tipping legislation means for the industry.
8th March 2019
We celebrate women in hospitality on International Women's Day.
28th February 2019
HGEM's Associate Director, David Pepper discusses focusing on the emotional engagement of staff to minimise the impact of Brexit.
26th February 2019
We explore the latest trend to hit the hospitality industry allowing guests to have a more personalised experience than ever before.
22nd February 2019
HGEM's Associate Director, David Pepper, shares his optimism about the future for the pub sector in response to recent figures surrounding the closure of pubs.
18th February 2019
Yesterday was National Random Acts of Kindness Day. We explore how the hospitality industry can go above and beyond every day.
14th February 2019
In celebration of Valentine’s Day, our latest survey results show what pulls at guest’s heart strings when it comes to falling in love with a brand.
11th February 2019
In celebration of Valentine's Day this week, HGEM's Head of Client Success, Jason Horn shares his insight on gaining love and loyalty from guests.
7th February 2019
We explore how to attract guests in today's market.
HGEM News
5th February 2019
We are thrilled to announce our partnership with Genesis Trust.
28th January 2019
With the launch of our e-learning modules, we discuss the importance of training your team when it comes to delivering a great guest experience.
21st January 2019
Is your venue worthy of Millennials time and money? If your offering isn't instagramable, chances are it's not.
17th January 2019
Italian dining chain Carluccio’s was the recipient of some admiration this month after it announced it would pay for its 1,550 non-British EU employees to apply for settled status in the UK after Brexit.
14th January 2019
With the launch of compact hotel rooms, the hotel sector is experiencing an exciting shift but what is the impact on the industry?
10th January 2019
It's that time of year where guests are on the hunt for a deal, but are they victims of deal snobbery? And is it worth it?
7th January 2019
Restaurant chains are stepping up this Veganuary after responding to growing demand from vegans. We take a look at the latest vegan foods hitting the high-street with feedback from the team.
4th January 2019
We asked over 500 guests what they want to see in the restaurant industry this year.
2nd January 2019
Embrace Dry January and you could see permanent custom from the increasing number of non-drinkers throughout the rest of the year.
21st December 2018
We look back at our fundraisers and the charities we have supported over 2018.
14th December 2018
HGEM's Founding Director, Sally Whelan reflects on the year and anticipates what the restaurant sector can expect in 2019.
11th December 2018
We reveal the food trends we loved and loathed this year.
