Opinion

2019 Summer Wine

Blogs

18th June 2019

Our avid wine lover and studier, HGEM's Josie, shares her insight on Summer wines.

Hands free dining

Blogs

10th June 2019

We explore the latest dining concept 'hands off' which sees food served directly to diners mouths.

World Environment Day

Blogs

3rd June 2019

We explore what the hospitality industry can do to support World Environment Day this year.

No football, no worries: How pubs can enjoy a super summer

Blogs

31st May 2019

Pub promotions - setting yourself up for a successful summer.

Festival food

Blogs

28th May 2019

We chat to the HGEM team to explore the food options that festival goers face as we look ahead to festival season.

Young Brits’ booze-free lifestyles inspiring a new type of bar

Insights

24th May 2019

More and more millenials are going teetotal. With booze free bars popping up across the UK, should all operators adopt a booze free trial?

What drives diners decisions

Blogs

20th May 2019

We look at how diners make decisions before and during their dining experiences, with results from our latest survey.

National Vegetarian Week

Blogs

13th May 2019

We catch up with some HGEM veggies to find out why cutting the meat is so important to them and get their recipe recommendations in celebration of National Vegetarian Week.

Mastering the art of upselling

Insights

9th May 2019

HGEM’s Head of Client Success, Jason Horn, discusses upselling techniques and how to avoid being over-attentive.

Hospitality at home

Blogs

7th May 2019

We explore ways in which guests are creating their own hospitality at home.

To tip or not to tip?

Insights

29th April 2019

HGEM’s Founding Director, Sally Whelan discusses the nature of tipping in UK hospitality and what consumers really think about it

‘A table for one, please’ – the rise of the solo diner

Insights

26th April 2019

Our tips for getting it right when it comes to accommodating lone diners as solo dining becomes more popular.

Hotel dining: not just for residents

Blogs

23rd April 2019

We reveal our top tips for encouraging locals to dine at your hotel restaurant, increasing footfall and overnight stays.

Feeding the tweens

Insights

18th April 2019

HGEM's Operations and HR Director, Lisa Chambers, discusses the challenges of keeping older children happy when dining out and what operators could do to make sure they are made to feel welcome?

Mental Health and Hospitality: Promoting that we care

Insights

15th April 2019

HGEM’s Operations and HR Director, Lisa Chambers discusses what HGEM are doing to promote mental health for its team members and why it’s so important to her personally.

Making your team your USP

Blogs

15th April 2019

HGEM’s Founding Director, Sally Whelan discusses the importance of making your team your USP and the benefits that can be seen for doing so.

Hot cross bun ratings revealed

Blogs

10th April 2019

We reveal our hot cross bun ratings after hosting a taste test ahead of the Easter weekend!

The importance of tailoring the booking experience

Insights

5th April 2019

Personalising the booking process boosts the overall guest experience, we take a look at the benefits for guests and operators.

Does transparency in your offering create the ultimate guest experience?

Blogs

1st April 2019

We explore how operators are taking the guest experience to another level by letting guests behind the scenes.

Mother's Day dining habits

Blogs

27th March 2019

We share guests plans for Mother's Day this year including what, when and where they will be eating.

Guest experience: Don't forget your youngest diners

Insights

22nd March 2019

HGEM's Managing Director, Steven Pike, talks to us about how restaurants can up their kid-friendly game and reap the rewards.