Opinion

Prompt payment is more important than the quality of food for half of diners, but restaurants are still slow at bringing customers the bill.

17th May 2012

We have all been there, when we are in a restaurant and have had a lovely meal, but we are waiting for the bill and it just d...

Will the Olymipcs and the Diamond Jubilee get customers' juices flowing or will the average Brit yearn to escape this summer's events?

14th May 2012

It seems to be that we can't move for stumbling over a product branded with the Union flag or a reference to the

The hospitality industry should embrace destinations outside of London, as the north represents a relatively untapped market.

10th May 2012

It has long been the opinion of many Londoners that everything happens in their city and there is little reason to visit Up N...

Creating a good atmosphere is a fine art, but vitally important in pubs in order to make people feel welcome.

Blogs

8th May 2012

According to a recent survey by the Mystery Dining Company the two most important factors when choosing a pub are quality ...

Do you want your local to be a barber shop as well as a bar, or do you expect your pub to be a pub and nothing else?

Blogs

4th May 2012

In these difficult times those running pubs are doing their best to bring in custom and innovation is the key to business ...

Discount vouchers may be popular with customers, but they can undermine a restaurant business if you are not careful.

Blogs

3rd May 2012

In these difficult economic times restaurant vouchers abound, but despite being popular with customers are they actually g...

Recycling half used soaps and shampoos are just some ways hotels can cut down on their environmental impact.

2nd May 2012

The temptation when people go to hotels is to be decadent, after all for many it is a well-earned break and since it is not t...

World's best restaurant Noma is making an appearance in London

1st May 2012

Most people would jump at the opportunity to sample the delights of one of the world's most famous eateries. The type that al...

Is hotel school innovative new approach to hospitality education?

27th April 2012

Is a degree in the

How to deal with abusive customers

25th April 2012

One of the toughest parts of working in the hospitality industry is dealing with rude or abusive

How can social media be used to get customer feedback?

24th April 2012

Social media is no longer an up-and-coming resource which businesses may choose to use - it is here to stay and should be emb...

No shows have always been a problem for restaurants, but they must have a policy in order to deal with them or face a loss of profits as a consequence.

20th April 2012

No shows in restaurants are not a new concern for the hospitality industry, but apparently they are a growing one, as an incr...

The Olympics are just around the corner and businesses need to prepare.

13th April 2012

The Olympics are almost upon us after years of planning and now really is crunch time for the

Changing a company's name is a big decision but one that can reap rewards.

12th April 2012

Shakespeare asked would a rose by any other name smell as sweet, but we want to know whether a company by any other name a...

Will creating a hotel room entirely out of chocolate see customers flocking to your business?

4th April 2012

With Easter fast approach...

Will customers adopt the new schooner measure for beer into their drinking habits or are pints too entrenched into the UK consciousness?

3rd April 2012

Can you imagine any of your

Foodservice suppliers are signing the pledge to reduce calories in their food, but is it up to them to decide how the country eats?

2nd April 2012

As Compass, the food supplier, becomes the latest member of the industry to sign up to the Responsibility Deal, we ask whethe...

As a new hygiene rating system is announced we ask if customers actually take any notice of them.

28th March 2012

As the Food Standards Agen...

Do BrewDog's customers really know where it is best to situate its new bars?

Blogs

23rd March 2012

As BrewDog looks to ...

Are calls to freeze beer duty the answer or do pubs need to do more to help themselves stay in business?

22nd March 2012

As part of the Budget discussion this week there was speculation about how it would affect the British pub trade.

Can a book change the behaviours of front of house staff?

Blogs

17th March 2012

For many years people have turned to books in order to research the best way of carrying out a task or fulfilling a role. ...