Opinion

World's best restaurant Noma is making an appearance in London

1st May 2012

Most people would jump at the opportunity to sample the delights of one of the world's most famous eateries. The type that al...

Is hotel school innovative new approach to hospitality education?

27th April 2012

Is a degree in the

How to deal with abusive customers

25th April 2012

One of the toughest parts of working in the hospitality industry is dealing with rude or abusive

How can social media be used to get customer feedback?

24th April 2012

Social media is no longer an up-and-coming resource which businesses may choose to use - it is here to stay and should be emb...

No shows have always been a problem for restaurants, but they must have a policy in order to deal with them or face a loss of profits as a consequence.

20th April 2012

No shows in restaurants are not a new concern for the hospitality industry, but apparently they are a growing one, as an incr...

The Olympics are just around the corner and businesses need to prepare.

13th April 2012

The Olympics are almost upon us after years of planning and now really is crunch time for the

Changing a company's name is a big decision but one that can reap rewards.

12th April 2012

Shakespeare asked would a rose by any other name smell as sweet, but we want to know whether a company by any other name a...

Will creating a hotel room entirely out of chocolate see customers flocking to your business?

4th April 2012

With Easter fast approach...

Will customers adopt the new schooner measure for beer into their drinking habits or are pints too entrenched into the UK consciousness?

3rd April 2012

Can you imagine any of your

Foodservice suppliers are signing the pledge to reduce calories in their food, but is it up to them to decide how the country eats?

2nd April 2012

As Compass, the food supplier, becomes the latest member of the industry to sign up to the Responsibility Deal, we ask whethe...

As a new hygiene rating system is announced we ask if customers actually take any notice of them.

28th March 2012

As the Food Standards Agen...

Do BrewDog's customers really know where it is best to situate its new bars?

Blogs

23rd March 2012

As BrewDog looks to ...

Are calls to freeze beer duty the answer or do pubs need to do more to help themselves stay in business?

22nd March 2012

As part of the Budget discussion this week there was speculation about how it would affect the British pub trade.

Can a book change the behaviours of front of house staff?

Blogs

17th March 2012

For many years people have turned to books in order to research the best way of carrying out a task or fulfilling a role. ...

Preferred hotel rating systems - stars or online reviews?

26th January 2011

One of our

What would you like; a pint, half a pint or two thirds of a pint?

5th January 2011

According to M&C reports the government will allow for more flexible measures of wine and beer to get rid of unnecessary ...

The Bowler Hat

20th December 2010

Did you know that last week marked the 161 st birthday of one of the most iconic pieces of British clothing?

What are you up to this Christmas?

16th December 2010

We just came across this rather deluxe...

Let's get our priorities straight

22nd November 2010

In response to a question posted...

Cleanliness in hotels should be a given

Blogs

17th November 2010

In The Mystery Dining Company's survey of more than 320 consumers, three out of five respondents said they had been forced...

Peach Pubs focus on training

12th November 2010

We have worked with Peach Pubs for a numb...