Opinion

False letters claiming to be from the Good Food Guide sent to restaurants asking for a fee.

19th June 2012

Why do customers trust the reviews provided in the

Voucher-free discounts may be popular with customers, but it is not a positive step for restaurants hit by the recession

15th June 2012

A new voucher-free way of receiving offers and discounts at restaurants may seem like a great innovation for customers, but i...

Is it necessary to know the name of the chicken you serve?

14th June 2012

Sustainability is a big word at the moment, not just due to its length but the fact that it is cropping up as important to pe...

Is courting controversy a good marketing ploy?

13th June 2012

There are a number of ways to get a product or a hospitality venue talked about, but is controversy a good way to go about it...

Will Google's restaurant reviews affect customers' habits?

8th June 2012

Google has teamed up with a high profile

Could a glass crusher benefit your business?

7th June 2012

The latest gadget to make its way into a number of pubs across the UK is the glass crusher - a machine which does pretty much...

How flexible can the hospitality industry be during the Olympic Games?

6th June 2012

It seems to be the new trend in business brought about by the

Is the eurozone crisis preventing you from recruting?

5th June 2012

The effects of the current economic climate can be felt all over and events on the continent are leading to a lot of uncertai...

Hotels are being encouraged to adopt the London Living Wage

1st June 2012

There is no denying that the cost of living in

Companies which implement charity strategies find that their employees benefit as well as the good causes they support.

31st May 2012

There are several companies within the hospitality industry which have recently embarked on partnerships with charities. W...

Why are pop-ups so popular?

29th May 2012

You may have noticed small branches of your favourite restaurant or coffee shop popping up all over town, as the trend for th...

Is the hospitality industry a safer place to work?

25th May 2012

Recent reports have suggested that the number of like-for-like accidents in

Staff must understand it is their responsibility to check that the people they are serving are not under age.

24th May 2012

Preventing underage sales of alcohol has always been an issue that both managers and staff have had to deal with when running...

Free WiFi is becoming a common feature of many pubs, so can an establishment afford not to provide it?

24th May 2012

Greene King has become the latest pub chain to announce the rollout of free WiFi throughout all of its establishments, but is...

What influence should sponsors have over award winners?

21st May 2012

Nobody can dispute that there are a lot of awards associated with the

Changes to organisations which represent the hospitality industry should help to move it forward.

18th May 2012

The way in which the

Prompt payment is more important than the quality of food for half of diners, but restaurants are still slow at bringing customers the bill.

17th May 2012

We have all been there, when we are in a restaurant and have had a lovely meal, but we are waiting for the bill and it just d...

Will the Olymipcs and the Diamond Jubilee get customers' juices flowing or will the average Brit yearn to escape this summer's events?

14th May 2012

It seems to be that we can't move for stumbling over a product branded with the Union flag or a reference to the

The hospitality industry should embrace destinations outside of London, as the north represents a relatively untapped market.

10th May 2012

It has long been the opinion of many Londoners that everything happens in their city and there is little reason to visit Up N...

Creating a good atmosphere is a fine art, but vitally important in pubs in order to make people feel welcome.

Blogs

8th May 2012

According to a recent survey by the Mystery Dining Company the two most important factors when choosing a pub are quality ...

Do you want your local to be a barber shop as well as a bar, or do you expect your pub to be a pub and nothing else?

Blogs

4th May 2012

In these difficult times those running pubs are doing their best to bring in custom and innovation is the key to business ...