News and opinion on Guest Experience Management
Blogs
1st August 2012
Diners who have a bad experience do not complain. They just don't come back. This is a familiar phrase and anyone working ...
Blogs
31st July 2012
In a recent survey conducted by Hilton it was found that 45 per cent of international travellers would be more likely to b...
30th July 2012
Discount
27th July 2012
Calls are being made by the government for the food featured on menus to be labelled with its country of origin, but what are...
Blogs
26th July 2012
Hygiene and
23rd July 2012
Carluccio's chief executive Simon Kossoff recent...
Blogs
23rd July 2012
The rise of the
20th July 2012
What children eat at school has come under much scrutiny recently, what with
Blogs
19th July 2012
Following the latest trends is one technique which is often employed by the hospitality industry in order to lure customer...
18th July 2012
Many people stay clear of the mini bar when they visit hotels for fear of running-up an extortionate bill, but for others bei...
13th July 2012
Many pubs have found their finances a bit squeezed in recent months and are looking at ways to boost their bottom line. Howev...
10th July 2012
Thetrai...
9th July 2012
Butlins is tapping into a relatively n...
6th July 2012
The restaurant industry in the UK is failing to adapt to customer behaviour and make the most of the opportunities being pres...
6th July 2012
The restaurant industry in the UK is failing to adapt to customer behaviour and make the most of the opportunities being pres...
4th July 2012
There is currently increased interest in sustainability with McDonald’s paving the way in environmentally friendly measures. ...
Blogs
3rd July 2012
A new partnership has been created which enables brewers of cask craft ales to have their products distributed to more of ...
3rd July 2012
The Best Employers in Hospitality Awards UAE are making a come back for 2012 and restaurants, hotels, bars, caterers, venu...
28th June 2012
Allergies seem to be a more widespread problem in the UK than ever before, but restaurants which take them into consideration...
27th June 2012
Times are hard at the moment, everybody knows that, and it is leading to a sea change in the way the hospitality world works....
26th June 2012
The hotel industry represen...
25th June 2012
25th June 2012
A West Midlands city is looking to enjoy a similar status to that of