Opinion

Opinion


News and opinion on Guest Experience Management

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The location of hospitality establishments will be the defining factor as to whether they cash in on the Olympics.

The location of hospitality establishments will be the defining factor as to whether they cash in on the Olympics.

Like all major events to take place in Britain, especially those that have been so eagerly anticipated, there are contrast...

Theft of Wiggin's training kit highlights the importance of hotels and security.

Theft of Wiggin's training kit highlights the importance of hotels and security.

With the news that

Starbucks drive-thru opens first site in London

Starbucks drive-thru opens first site in London

Last year

Brewdog logo

Brew Dog has launched a controversial anti-Olympic beer full of substances banned for athletes competing in the Games.

Shameless piggy backing on the

Screw top sparkling wine bottles may be practical but do they lose some of the romance?

Screw top sparkling wine bottles may be practical but do they lose some of the romance?

With the launching of a new

People dining

Diners who have a bad experience do not complain, they just don't come back.

Diners who have a bad experience do not complain. They just don't come back. This is a familiar phrase and anyone working ...

Pebbles

Can the UK embrace the spa trend?

In a recent survey conducted by Hilton it was found that 45 per cent of international travellers would be more likely to b...

Will restaurants that offer loyalty schemes see better customer retention?

Will restaurants that offer loyalty schemes see better customer retention?

Discount

The government is encouraging restaurants to provide food provenance labelling on their menus.

The government is encouraging restaurants to provide food provenance labelling on their menus.

Calls are being made by the government for the food featured on menus to be labelled with its country of origin, but what are...

Hotel bedroom

Cleanliness is the most important factor for guests when they think about recommending a hotel to friends.

Hygiene and

Enjoy a Penne Giardiniera and support Action Against Hunger.

Enjoy a Penne Giardiniera and support Action Against Hunger.

Carluccio's chief executive Simon Kossoff recent...

ipad

Could tablet computers replace paper menus in restaurants?

The rise of the

Is fast food really appropriate in schools?

Is fast food really appropriate in schools?

What children eat at school has come under much scrutiny recently, what with

Cocktail

Cocktails are expected to become all the more popular, but will they be a recipe for success?

Following the latest trends is one technique which is often employed by the hospitality industry in order to lure customer...

Mini bars are likely to be a feature of hotels for the foreseeable future

Mini bars are likely to be a feature of hotels for the foreseeable future

Many people stay clear of the mini bar when they visit hotels for fear of running-up an extortionate bill, but for others bei...

Using frozen produce is one way in which pubs can cut down on costs.

Using frozen produce is one way in which pubs can cut down on costs.

Many pubs have found their finances a bit squeezed in recent months and are looking at ways to boost their bottom line. Howev...

An infographic produced by thetrainline.com acts as a guide to the Michelin starred lunches of the UK.

An infographic produced by thetrainline.com acts as a guide to the Michelin starred lunches of the UK.

Thetrai...

A new hotel has been launched in Bognor Regis to cater to the needs and wants of the tween market.

A new hotel has been launched in Bognor Regis to cater to the needs and wants of the tween market.

Butlins is tapping into a relatively n...

Not enough restaurants are taking advantages of the potential presented by having an online presence.

Not enough restaurants are taking advantages of the potential presented by having an online presence.

The restaurant industry in the UK is failing to adapt to customer behaviour and make the most of the opportunities being pres...

Not enough restaurants are taking advantages of the potential presented by having an online presence.

Not enough restaurants are taking advantages of the potential presented by having an online presence.

The restaurant industry in the UK is failing to adapt to customer behaviour and make the most of the opportunities being pres...

The recyclable restaurant is a new concept, but will it catch on?

The recyclable restaurant is a new concept, but will it catch on?

There is currently increased interest in sustainability with McDonald’s paving the way in environmentally friendly measures. ...