Opinion

Opinion


News and opinion on Guest Experience Management

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Time for a Spring Clean

Time for a Spring Clean

It may not feel like it this week, but spring is on its way (promise!)...and you know what that means? You've guessed it -...

Publican Awards 2013

Publican Awards 2013

When we received the call from our friends at the Publican Morning Adv...

Tracing the Origins of Your Horse Burger

Tracing the Origins of Your Horse Burger

In light of recent news stories regarding the 'mis-labelling' of certain products on supermarket shelves, it's understanda...

Love is in the air – will customers love your fare?

Love is in the air – will customers love your fare?

This week brings that all-important cash cow for the hospitality trade - Valentine's Day.This is your opportun...

Comment card

Comment Card Crackers

At HospitalityGEM we have processed our fair share of comment cards over the years, and thankfully to keep us smiling alon...

Roborestraunteurs

Roborestraunteurs

Finding the right staff to suit your venue is always a challenge, but one restaurant in China has found a s...

New Year, Same Old Story?

New Year, Same Old Story?

2013 is here, and by now we’ve all got a better idea of whether we’ll be sticking to those New Year’s resolutions made wit...

What is the purpose of a food critic in modern times?

What is the purpose of a food critic in modern times?

As the

Is beer tax responsible for fewer people visiting pubs?

Is beer tax responsible for fewer people visiting pubs?

The

Is Djokovic's donkey cheese idea a good one or a big mistake?

Is Djokovic's donkey cheese idea a good one or a big mistake?

What does the burger crackdown mean for the restaurant industry?

What does the burger crackdown mean for the restaurant industry?

There have been reports in the media of

Top Tips to Cope at Christmas

Top Tips to Cope at Christmas

Service over Christmas is often fulfilled by part-time staff that help deliver customer service over the busiest time of t...

Should London pubs have World Heritage Status?

Should London pubs have World Heritage Status?

There is nothing more quintessentially British than the London pub, or at least that is the opinion of a group of students...

autumn leaves

(Almost) 5 Good Things About the Autumn Statement

There are lots of mutterings regarding yesterday's Autumn Statement - what it means for businesses, what it means for moto...

Hospitality establishments should stay away from writing fake reviews

Hospitality establishments should stay away from writing fake reviews

There are now an abundance of peer

Football, Rain and Eating Out

Football, Rain and Eating Out

The summer of 2010 was a time when we were eagerly awaiting a well overdue heatwave, preparing for world cup glory and no ...

Carluccios pasta

Average restaurant spend may be up, but is it all good news?

The amount of money which is being spent per head on visits to restaurants has risen by 7.3 per cent to £17.06, according ...

Eating with your hands may be in, but elbows on the table are still out, says Debrett's.

Eating with your hands may be in, but elbows on the table are still out, says Debrett's.

Eating with your hands has long been frowned upon in terms of etiquette , even though many of us know that it's the best w...

How Cloud Computing can help the Hospitality Industry

How Cloud Computing can help the Hospitality Industry

Cloud computing is an important tool which has revolutionised the

Hotels that fail to offer free Wi-Fi risk losing a connection with their customers.

Hotels that fail to offer free Wi-Fi risk losing a connection with their customers.

Whereas once it was considered a luxury that few could take advantage of,

Has Britain really got an appetite for seaweed?

Has Britain really got an appetite for seaweed?

When people think of British food they normally think of it being pretty bland and stodgy or they think of the dishes whic...