News and opinion on Guest Experience Management
Blogs
5th April 2013
Us Brits lov...
Blogs
28th March 2013
We're all well aware that it's a DOUBLE BANK HOLIDAY this weekend. That delightful time of year which should be heralding ...
Blogs
21st March 2013
It may not feel like it this week, but spring is on its way (promise!)...and you know what that means? You've guessed it -...
Blogs
12th March 2013
When we received the call from our friends at the Publican Morning Adv...
Blogs
15th February 2013
In light of recent news stories regarding the 'mis-labelling' of certain products on supermarket shelves, it's understanda...
Blogs
12th February 2013
This week brings that all-important cash cow for the hospitality trade - Valentine's Day.This is your opportun...
Blogs
24th January 2013
At HospitalityGEM we have processed our fair share of comment cards over the years, and thankfully to keep us smiling alon...
Blogs
14th January 2013
Finding the right staff to suit your venue is always a challenge, but one restaurant in China has found a s...
Blogs
9th January 2013
2013 is here, and by now we’ve all got a better idea of whether we’ll be sticking to those New Year’s resolutions made wit...
Blogs
21st December 2012
As the
Blogs
20th December 2012
The
Blogs
18th December 2012
Blogs
13th December 2012
There have been reports in the media of
Blogs
12th December 2012
Service over Christmas is often fulfilled by part-time staff that help deliver customer service over the busiest time of t...
Blogs
7th December 2012
There is nothing more quintessentially British than the London pub, or at least that is the opinion of a group of students...
Blogs
6th December 2012
There are lots of mutterings regarding yesterday's Autumn Statement - what it means for businesses, what it means for moto...
Blogs
3rd December 2012
There are now an abundance of peer
Blogs
30th November 2012
The summer of 2010 was a time when we were eagerly awaiting a well overdue heatwave, preparing for world cup glory and no ...
Blogs
29th November 2012
The amount of money which is being spent per head on visits to restaurants has risen by 7.3 per cent to £17.06, according ...
Blogs
28th November 2012
Eating with your hands has long been frowned upon in terms of etiquette , even though many of us know that it's the best w...
Blogs
27th November 2012
Cloud computing is an important tool which has revolutionised the
Blogs
23rd November 2012
Whereas once it was considered a luxury that few could take advantage of,
Blogs
21st November 2012
When people think of British food they normally think of it being pretty bland and stodgy or they think of the dishes whic...