News and opinion on Guest Experience Management
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Blogs
25th March 2014
Mother's Day can be a lucrative event for the hospitality industry. We've asked our diners about their plans for the day t...
13th March 2014
"Change is the only constant" (Heroclitus) Hospitality businesses need to be constantly changing to adapt to ...
6th March 2014
Here's a press release from the British Hospitality Association, announcing their joint venture with ITN Productions. Hosp...
4th March 2014
Reporting and Acting OK so you've identified what it is in terms of your company's performan...
26th February 2014
Measuring Once you have satisfactorily identified exactly what it is you are attempting to m...
12th February 2014
This month HospitalityGEM will be looking at performance measurement - how to identify, measure, report and react. Perform...
14th January 2014
Like it or loathe it, in a month's time couples will be descending on hotels, pubs and restaurants for the annual celebrat...
7th January 2014
It’s been a bumpy start to the new year to say the least. The first week of January has seen storm after storm, with dire ...
23rd December 2013
By this time next week many of us will be heading back to work, but in the meantime the hospitality industry will be looki...
18th December 2013
For many it's a time to be at home with the family, but around 1 in 5 people could be tempted to the pub or restaurant on ...
12th December 2013
Christmas Eve is notoriously a lucrative time for the hospitality industry, with many people keen to be part of the festiv...
29th November 2013
The party season is here - well pretty much - and pubs, bars and hotels across the country are gearing up to welcome guest...
12th November 2013
We're sure you've all noticed it by now - as soon as Hallowe'en and Guy Fawkes Night have passed the countdown to Christma...
30th October 2013
Whilst many of us are clearing up after St Jude's Storm, the hospitality industry is getting ready for a busy week ahead.
18th October 2013
HospitalityGEM would like to offer congratulations to La Tasca which has this week reported a 68.9% increase in EBITDA (Ea...
4th October 2013
A potentially busy week in the family dining calendar is looming on the horizon, and savvy restaurants and pubs are gettin...
27th September 2013
For over a decade we have been helping a diverse range of businesses in restaurants and pubs, large and small, to impr...
5th September 2013
As the Premier League takes a short breather for the autumn internationals, it's a good opportunity to take a look at how ...
20th August 2013
Whilst the hospitality industry is working flat out to accommodate the annual influx of tourists, it is simultaneously sta...
14th August 2013
Today's BBC Magazine article 'The Places Where Pubs Are Bo...
8th August 2013
Even before the football season has started it's hard to escape the incessant chat and speculation, but as the first day o...
1st August 2013
Just as the kids have broken up from school, and those in the hospitality industry are working flat out to accommodate the...
16th July 2013
Themed restaurants aren't everyone's cup of tea, but surely with the wealth of them out there, there must be something for...
