News and opinion on Guest Experience Management
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Blogs
7th January 2015
As part of our celebrations this year, we did something a little different for our Christmas party. With inspiration taken...
17th December 2014
Last week we had our Christmas Jumper Day in aid of
10th December 2014
Social media is playing an increasingly important role in interacting with your customers. With a seemingly impossible amo...
26th November 2014
Wildwood ar...
18th November 2014
This month we're delighted to welcome the Levant Group on board, with their fine dining restaurants and more casual
13th November 2014
EatingOut have just released their
7th November 2014
Action Against Hunger is a charity that is regularly sponsored by companies and individuals in the hospitality industry, i...
5th November 2014
28th October 2014
What would you choose for your last supper? We asked our Business Development Manager, Ollie, all about his ideal final di...
17th October 2014
Last week we helped Peach Pubs celebrate their success as we welcomed their (surviving!) Best Hospitality Employer Awards ...
3rd October 2014
With summer still lingering in the air, the last thought on most people's mind is Christmas- that is unless you work in th...
15th August 2014
With demanding work schedules eating increasingly into our down-time, the need to combine eating and working is growing. A...
29th May 2014
Recently one of our directors, Sally Whelan, visited Chicago on an organised tour to experience some of the city's most ex...
9th May 2014
Confidence is increasing in the hospitality industry, with restaurants hotels and pubs all expecting an increase in sales ...
30th April 2014
With Spring in full flow, and the prospect of longer (if not warmer) days ahead, it's a good time to think about whether y...
25th March 2014
Apprenticeships are on the rise in the UK following country-wide pledges from many companies in the hospitality industry. ...
Mother's Day can be a lucrative event for the hospitality industry. We've asked our diners about their plans for the day t...
13th March 2014
"Change is the only constant" (Heroclitus) Hospitality businesses need to be constantly changing to adapt to ...
6th March 2014
Here's a press release from the British Hospitality Association, announcing their joint venture with ITN Productions. Hosp...
4th March 2014
Reporting and Acting OK so you've identified what it is in terms of your company's performan...
26th February 2014
Measuring Once you have satisfactorily identified exactly what it is you are attempting to m...
12th February 2014
This month HospitalityGEM will be looking at performance measurement - how to identify, measure, report and react. Perform...
14th January 2014
Like it or loathe it, in a month's time couples will be descending on hotels, pubs and restaurants for the annual celebrat...
