News and opinion on Guest Experience Management
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Blogs
2nd March 2015
Although we may not realise it, we all crave consistency in our lives. In fact, consistency is something we have come to e...
24th February 2015
When conducted well, pre-shift meetings have the potential to boost staff productivity, improve customer service and incre...
17th February 2015
2014 was a record-breaking year for UK tourism, according to the 'International Passenger Survey' released by the
12th February 2015
Guest feedback has never been so important to businesses. It's now extremely easy for guests to make thei...
10th February 2015
Do you run a multi-venue hospitality business? If you do, then you probably wish you could b...
6th February 2015
It goes without saying that every business in the world strives to be successful. Success ultimately means that the busine...
4th February 2015
Do you struggle to maintain consistency across your business? In the hospitality industry, consistency in pro...
7th January 2015
As part of our celebrations this year, we did something a little different for our Christmas party. With inspiration taken...
17th December 2014
Last week we had our Christmas Jumper Day in aid of
10th December 2014
Social media is playing an increasingly important role in interacting with your customers. With a seemingly impossible amo...
26th November 2014
Wildwood ar...
18th November 2014
This month we're delighted to welcome the Levant Group on board, with their fine dining restaurants and more casual
13th November 2014
EatingOut have just released their
7th November 2014
Action Against Hunger is a charity that is regularly sponsored by companies and individuals in the hospitality industry, i...
5th November 2014
28th October 2014
What would you choose for your last supper? We asked our Business Development Manager, Ollie, all about his ideal final di...
17th October 2014
Last week we helped Peach Pubs celebrate their success as we welcomed their (surviving!) Best Hospitality Employer Awards ...
3rd October 2014
With summer still lingering in the air, the last thought on most people's mind is Christmas- that is unless you work in th...
15th August 2014
With demanding work schedules eating increasingly into our down-time, the need to combine eating and working is growing. A...
29th May 2014
Recently one of our directors, Sally Whelan, visited Chicago on an organised tour to experience some of the city's most ex...
9th May 2014
Confidence is increasing in the hospitality industry, with restaurants hotels and pubs all expecting an increase in sales ...
30th April 2014
With Spring in full flow, and the prospect of longer (if not warmer) days ahead, it's a good time to think about whether y...
25th March 2014
Apprenticeships are on the rise in the UK following country-wide pledges from many companies in the hospitality industry. ...
