News and opinion on Guest Experience Management
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Blogs
11th May 2015
According to a report released late last year by
7th May 2015
As many of you will already know, this week is
30th April 2015
If you run a family-friendly restaurant, you'll know how important it is to keep kids happy and entertained so that parent...
Insights
23rd April 2015
Operations and HR Director Lisa Chambers on providing an efficient and streamlined service.
22nd April 2015
The city of Bath will be welcoming yet another eatery next month when independently-owned French restaurant,
The challenges facing hospitality newcomers.
17th April 2015
Providing your guests with a relaxed, enjoyable dining experience is no doubt a top priority for you. At the same time, it...
There are usually two types of restaurant diners: ones who want to relax and take their time, and ones who require a quick...
15th April 2015
Speed is a crucial factor in food service; it keeps guests happy and maximises business efficiency. As a restaurant owner ...
9th April 2015
From burrito bars to sandwich shops, food-to-go restaurants are becoming an increasingly popular choice among diners. They...
24th March 2015
The British foodservice market will grow by 1.1% this year and by 1.5% in 2016, a new report by market research firm
20th March 2015
We've all experienced it - asking a waiter or waitress a simple question about the menu, only for them to reply, "I don't ...
18th March 2015
Spring is finally in the air and with the new season comes warmer weather, longer days, and a bumper new crop of fresh fru...
11th March 2015
Last month we attended the Allegra London Coffee Study Tour alongside Esther and Angelina- Ops manager for
Your restaurant menu is your biggest, most important marketing tool. It's what attracts guests to your business, with the ...
5th March 2015
For hospitality businesses, introducing a new food menu is a big deal. Changing or getting rid of a current menu can be ri...
2nd March 2015
Although we may not realise it, we all crave consistency in our lives. In fact, consistency is something we have come to e...
24th February 2015
When conducted well, pre-shift meetings have the potential to boost staff productivity, improve customer service and incre...
17th February 2015
2014 was a record-breaking year for UK tourism, according to the 'International Passenger Survey' released by the
12th February 2015
Guest feedback has never been so important to businesses. It's now extremely easy for guests to make thei...
10th February 2015
Do you run a multi-venue hospitality business? If you do, then you probably wish you could b...
6th February 2015
It goes without saying that every business in the world strives to be successful. Success ultimately means that the busine...
4th February 2015
Do you struggle to maintain consistency across your business? In the hospitality industry, consistency in pro...
