News and opinion on Guest Experience Management
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Blogs
17th September 2015
Table manners are something we learn from a very young age, but as we grow up some of those standards start to slip. As a ...
10th September 2015
The issue of whether to introduce a tax on sugary drinks will be debated in parliament after celebrity chef Jamie Oliver s...
9th September 2015
Providing guests with a quality experience partly depends on how well you are able to read the individual needs of each gu...
3rd September 2015
Reducing food and drink VAT from 20% to 10% would create hundreds of thousands of new jobs within the hospitality sector, ...
2nd September 2015
Business Secretary Sajid Javid has launched an investigation into the 'abuse of tipping' by restaurants as part of the gov...
25th August 2015
Many people don't want to hear the mention of the word 'Christmas' until at least October. But, if you work in the hospita...
17th August 2015
In today's competitive market, you need employees who stand out from the competition and whilst training and recruitment w...
14th August 2015
"I'd eat a plate of cold sick, I think, before complaining to a waiter" This is what Stephen Mangan (Green Wi...
As competition in the hospitality industry increases, operators are searching for effective ways of improving their guest ...
28th July 2015
There's no doubt that technology has made our lives a lot easier. Thanks to tech, we can keep in contact with friends on t...
24th July 2015
How adventurous is your menu? Do you stick to traditional, tried-and-tested dishes you know diners will enjoy, or do you p...
21st July 2015
According to recent figures published by the NPD Group, casual dining chains top the list when it comes to customer satisf...
17th July 2015
The latest
15th July 2015
These were gathered from Eddy Passey, gleaned during a career that has spanned working at high volume beds, bars and buffe...
14th July 2015
Brand standards are what enable hospitality businesses to remain consistent and deliver a consistently high standard of se...
9th July 2015
Yesterday (8 July), Chancellor George Osborne delivered his seventh Budget to the House of Commons, during which he announ...
7th July 2015
National charity group Allergy UK has l...
2nd July 2015
Diners are becoming increasingly health conscious and as a result, the demand for healthy food options on restaurant menus...
1st July 2015
According to the latest report from HotStats
18th June 2015
Well, we think that a huge 'congratulations' is in order for Leon co-founders John Vincent and Henry Dimbleby, who were bo...
17th June 2015
According to the Summer 2015 Lynx Purchasing Market Forecast, released earlier this month, now is the ideal time for pubs,...
11th June 2015
Late last year, the UK's very first Paleo-diet restaurant opened in Notting Hill, London. Pure Taste is described by its o...
10th June 2015
In last week's blog we talked about the rise of healthy fast food outlets and how in recent years, diners have started to ...
