News and opinion on Guest Experience Management
Blogs
14th August 2015
"I'd eat a plate of cold sick, I think, before complaining to a waiter" This is what Stephen Mangan (Green Wi...
Blogs
14th August 2015
As competition in the hospitality industry increases, operators are searching for effective ways of improving their guest ...
Blogs
28th July 2015
There's no doubt that technology has made our lives a lot easier. Thanks to tech, we can keep in contact with friends on t...
Blogs
24th July 2015
How adventurous is your menu? Do you stick to traditional, tried-and-tested dishes you know diners will enjoy, or do you p...
Blogs
21st July 2015
According to recent figures published by the NPD Group, casual dining chains top the list when it comes to customer satisf...
Blogs
17th July 2015
The latest
Blogs
15th July 2015
These were gathered from Eddy Passey, gleaned during a career that has spanned working at high volume beds, bars and buffe...
Blogs
14th July 2015
Brand standards are what enable hospitality businesses to remain consistent and deliver a consistently high standard of se...
Blogs
9th July 2015
Yesterday (8 July), Chancellor George Osborne delivered his seventh Budget to the House of Commons, during which he announ...
Blogs
7th July 2015
National charity group Allergy UK has l...
Blogs
2nd July 2015
Diners are becoming increasingly health conscious and as a result, the demand for healthy food options on restaurant menus...
Blogs
1st July 2015
According to the latest report from HotStats
Blogs
18th June 2015
Well, we think that a huge 'congratulations' is in order for Leon co-founders John Vincent and Henry Dimbleby, who were bo...
Blogs
17th June 2015
According to the Summer 2015 Lynx Purchasing Market Forecast, released earlier this month, now is the ideal time for pubs,...
Blogs
11th June 2015
Late last year, the UK's very first Paleo-diet restaurant opened in Notting Hill, London. Pure Taste is described by its o...
Blogs
10th June 2015
In last week's blog we talked about the rise of healthy fast food outlets and how in recent years, diners have started to ...
Blogs
4th June 2015
From creating vegan and vegetarian menus to offering gluten-free alternatives of favourite dishes, many restaurants have b...
Blogs
2nd June 2015
The fast food industry has undergone something of a revolution in the past few years. The McMuffins, Double Whoppers and f...
Blogs
27th May 2015
Coffee served in restaurants was once considered to be something of an afterthought, however now the drink has become an i...
Blogs
22nd May 2015
Summer is just around the corner and for hospitality businesses that means one thing: peak season. Restaurants across the ...
Blogs
19th May 2015
The warm weather, together with rising consumer confidence, resulted in a notable increase in the number of people eating ...
Blogs
14th May 2015
With the popularity of UK coffee shops growing with each year, it's no wonder there is a vast number of budding entreprene...
Blogs
13th May 2015
The coffee shop sector is one of the UK's greatest performing sectors and one which is predicted to experience strong grow...