Opinion

Opinion


News and opinion on Guest Experience Management

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Is tech negatively impacting the guest experience?

Is tech negatively impacting the guest experience?

There's no doubt that technology has made our lives a lot easier. Thanks to tech, we can keep in contact with friends on t...

Baked okra salad

Diners are becoming more adventurous, survey shows

How adventurous is your menu? Do you stick to traditional, tried-and-tested dishes you know diners will enjoy, or do you p...

Burger

Casual dining chains top the list for customer satisfaction

According to recent figures published by the NPD Group, casual dining chains top the list when it comes to customer satisf...

Bank card

Consumer Spend on Eating Out Rises Again!

The latest

Two people sat in a restaurant

10 Tips for Operational Success

These were gathered from Eddy Passey, gleaned during a career that has spanned working at high volume beds, bars and buffe...

Social media graphic

Brand Standards vs Guest Experience

Brand standards are what enable hospitality businesses to remain consistent and deliver a consistently high standard of se...

Living Wage Increase Could Have Significant Impact on Hospitality Industry

Living Wage Increase Could Have Significant Impact on Hospitality Industry

Yesterday (8 July), Chancellor George Osborne delivered his seventh Budget to the House of Commons, during which he announ...

New Accreditation Scheme For Hospitality Firms Launched By Allergy UK

New Accreditation Scheme For Hospitality Firms Launched By Allergy UK

National charity group Allergy UK has l...

Restaurants respond to Diners' Demands for Healthy Food Options

Restaurants respond to Diners' Demands for Healthy Food Options

Diners are becoming increasingly health conscious and as a result, the demand for healthy food options on restaurant menus...

Mixed performance for hotel chains during May

Mixed performance for hotel chains during May

According to the latest report from HotStats

MBE's for Leon Co-Founders!

MBE's for Leon Co-Founders!

Well, we think that a huge 'congratulations' is in order for Leon co-founders John Vincent and Henry Dimbleby, who were bo...

Now Is The Perfect Time To Trial New Menu Ideas, Says Report

Now Is The Perfect Time To Trial New Menu Ideas, Says Report

According to the Summer 2015 Lynx Purchasing Market Forecast, released earlier this month, now is the ideal time for pubs,...

Raw Food And Clean Cuisine: What's It All About?

Raw Food And Clean Cuisine: What's It All About?

Late last year, the UK's very first Paleo-diet restaurant opened in Notting Hill, London. Pure Taste is described by its o...

Making Your Menu Appeal To Health-Conscious Diners

Making Your Menu Appeal To Health-Conscious Diners

In last week's blog we talked about the rise of healthy fast food outlets and how in recent years, diners have started to ...

Incorporating Dietary Requirements Into Menus

Incorporating Dietary Requirements Into Menus

From creating vegan and vegetarian menus to offering gluten-free alternatives of favourite dishes, many restaurants have b...

The Rise Of Healthy Fast Food Outlets

The Rise Of Healthy Fast Food Outlets

The fast food industry has undergone something of a revolution in the past few years. The McMuffins, Double Whoppers and f...

Serving Coffee: The Difference Between Coffee Shops And Restaurants

Serving Coffee: The Difference Between Coffee Shops And Restaurants

Coffee served in restaurants was once considered to be something of an afterthought, however now the drink has become an i...

Is Your Restaurant Summer Ready?

Is Your Restaurant Summer Ready?

Summer is just around the corner and for hospitality businesses that means one thing: peak season. Restaurants across the ...

Dessert

Consumer Spend on Eating Out Continues to Rise

The warm weather, together with rising consumer confidence, resulted in a notable increase in the number of people eating ...

Coffee shop sketch

Coffee Shop Start Ups: a few tips

With the popularity of UK coffee shops growing with each year, it's no wonder there is a vast number of budding entreprene...

People sitting in a coffee shop

Coffee shops: The New Local?

The coffee shop sector is one of the UK's greatest performing sectors and one which is predicted to experience strong grow...