News and opinion on Guest Experience Management
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Blogs
19th November 2015
The perception of hotel restaurant prices is scaring off potential non-resident customers, according to the results of a r...
17th November 2015
Morning commuters looking to start their day with a hot, caffeinated beverage are most likely to buy at 8.25am, according ...
13th November 2015
The use of technology is still increasing in our daily lives and the use of it in the hospitality industry reflects this. ...
10th November 2015
New analysis by STR Global has revealed...
6th November 2015
Offering advice from millions of travellers worldwide,
2nd November 2015
The idea of relying on word of mouth to manage a hotel's reputation might sound outdated, particularly when you consider t...
29th October 2015
Three quarters (75%) of families are opting to dine out as a group more often than they chose to five years ago, a new sur...
27th October 2015
We recently conducted a survey into guest opinions on Christmas parties and bookings. Here are 4 top tips for your Christm...
23rd October 2015
Times have changed for the British burger as consumer preference for premium burger concepts continues to grow. In a marke...
20th October 2015
Eating for pleasure, food-based apps and the appreciation of coffee have been billed as the key workplace catering trends ...
16th October 2015
Consumer demand for locally sourced, seasonal food has risen dramatically in the hospitality industry over the past few ye...
15th October 2015
UK spending on hospitality is on the rise for the 26th consecutive month, according to the latest figures from the quarter...
12th October 2015
Extensive menus may become a thing of the past, as more operators choose to focus on a limited selection of dishes. The sh...
2nd October 2015
There's no disputing the growing part that technology is playing in the hospitality industry. With guests frequently turni...
1st October 2015
We recently attended
25th September 2015
It looks like it's going to be a bumper Christmas for hospitality businesses this year, with almost a third (27%) of Brits...
17th September 2015
Table manners are something we learn from a very young age, but as we grow up some of those standards start to slip. As a ...
10th September 2015
The issue of whether to introduce a tax on sugary drinks will be debated in parliament after celebrity chef Jamie Oliver s...
9th September 2015
Providing guests with a quality experience partly depends on how well you are able to read the individual needs of each gu...
3rd September 2015
Reducing food and drink VAT from 20% to 10% would create hundreds of thousands of new jobs within the hospitality sector, ...
2nd September 2015
Business Secretary Sajid Javid has launched an investigation into the 'abuse of tipping' by restaurants as part of the gov...
25th August 2015
Many people don't want to hear the mention of the word 'Christmas' until at least October. But, if you work in the hospita...
17th August 2015
In today's competitive market, you need employees who stand out from the competition and whilst training and recruitment w...
