Opinion

Mother’s Day and Easter indicate a prosperous March for pubs

4th March 2016

There are high expectations in the pub industry this month, as an early Easter means they could be facing record March tak...

Vegetarian options on the rise as diners choose to eat less meat

2nd March 2016

A third of diners have cut down on the amount of meat they consume over the past year, a new study for the Vegetarian Soci...

Improve Training, Increase Revenue

23rd February 2016

The hospitality industry is constantly striving to increase dwell time and spend per head. From upselling techniques to op...

Kitchen takeover inspires catering students in Cumbria

18th February 2016

Two Cumbrian schools will stage a series of kitchen takeovers at a prestigious Lake District hotel this month as part of t...

How can learning contribute to consistency in the guest experience?

15th February 2016

Hospitality businesses thrive or die on the success of their brand. But branding is not just about design or personality -...

Tourism is fastest growing job sector in UK

12th February 2016

According to a recent article published by

Creating a 'gamified' learning journey

Blogs

9th February 2016

Just as the guest experience follows a journey from the moment the guest enters the hotel or restaurant, so too must staff...

LMS: What is it and why do you need it?

Blogs

8th February 2016

When it comes to delivering the sort of guest experience that surpasses customer expectation and keeps guests coming back ...

HGEM research reveals how to make guests feel welcome

4th February 2016

A successful hospitality venue understands that prioritising the Guest Experience is essential practice. A hospitality bra...

New survey proves UK diners are more adventurous than ever

3rd February 2016

Diners are making more adventurous choices when it comes to their food and drink, according to a recent report by

Making contact...

Insights

28th January 2016

Getting the level of attentiveness right requires you to read your guests well.

How restaurants can cash in on Instagram hashtags

26th January 2016

With the popularity of social media gaining ever more traction in the hospitality industry, forward-thinking restaurant ow...

Top 6 tips for contact throughout a dine

22nd January 2016

In the hospitality industry, no matter what nature of business you run, ensuring guests have an outstanding experience is ...

New awards recognise UK employers who link outstanding training to business success

Blogs

19th January 2016

A new set of awards has been launched to reward employers who provide outstanding programmes of training and development f...

What makes an excellent welcome

15th January 2016

They say that first impressions count, a phrase that's particularly significant when a positive or negative guest experien...

New Chef Academy launched by Young's and Geronimo

Blogs

12th January 2016

A brand new Chef Academy has recently been launched by HGEM partners

Tricks of the Restaurant Trade: Upselling

Blogs

7th January 2016

This time last year we were discussing the importance of upselling in restaurants. Research we conducted demonstrated that...

2015: Looking back on a year in hospitality

5th January 2016

They say that we learn from...

One third of travellers expect to spend more in 2016

29th December 2015

One third of travellers anticipate greater spend in the coming twelve months, according to a recent study by

Bumper year for HospitalityGEM

Blogs

28th December 2015

As 2015 draws to a close, we are celebrating a bumper year here at HospitalityGEM. After forming exciting partnerships wit...

Diners demand for more restaurants to open on Christmas Day

Blogs

23rd December 2015

More restaurants than ever are planning to open their doors on Christmas Day this year due to increasing demand from diner...