Opinion

LMS: What is it and why do you need it?

Blogs

8th February 2016

When it comes to delivering the sort of guest experience that surpasses customer expectation and keeps guests coming back ...

HGEM research reveals how to make guests feel welcome

4th February 2016

A successful hospitality venue understands that prioritising the Guest Experience is essential practice. A hospitality bra...

New survey proves UK diners are more adventurous than ever

3rd February 2016

Diners are making more adventurous choices when it comes to their food and drink, according to a recent report by

Making contact...

Insights

28th January 2016

Getting the level of attentiveness right requires you to read your guests well.

How restaurants can cash in on Instagram hashtags

26th January 2016

With the popularity of social media gaining ever more traction in the hospitality industry, forward-thinking restaurant ow...

Top 6 tips for contact throughout a dine

22nd January 2016

In the hospitality industry, no matter what nature of business you run, ensuring guests have an outstanding experience is ...

New awards recognise UK employers who link outstanding training to business success

Blogs

19th January 2016

A new set of awards has been launched to reward employers who provide outstanding programmes of training and development f...

What makes an excellent welcome

15th January 2016

They say that first impressions count, a phrase that's particularly significant when a positive or negative guest experien...

New Chef Academy launched by Young's and Geronimo

Blogs

12th January 2016

A brand new Chef Academy has recently been launched by HGEM partners

Tricks of the Restaurant Trade: Upselling

Blogs

7th January 2016

This time last year we were discussing the importance of upselling in restaurants. Research we conducted demonstrated that...

2015: Looking back on a year in hospitality

5th January 2016

They say that we learn from...

One third of travellers expect to spend more in 2016

29th December 2015

One third of travellers anticipate greater spend in the coming twelve months, according to a recent study by

Bumper year for HospitalityGEM

Blogs

28th December 2015

As 2015 draws to a close, we are celebrating a bumper year here at HospitalityGEM. After forming exciting partnerships wit...

Diners demand for more restaurants to open on Christmas Day

Blogs

23rd December 2015

More restaurants than ever are planning to open their doors on Christmas Day this year due to increasing demand from diner...

Allergen Legislation One Year On: A Mixed Bag

18th December 2015

As we reported in our last post, the past twelve months have seen a number of changes to the way the hospitality industry ...

EU Allergen Laws- Is the hospitality industry doing enough?

15th December 2015

According to a new survey, more than a third of guests find restaurant allergen information 'confusing', indicating the in...

London food and drink hubs set to increase in 2016

8th December 2015

The development of new food and drink hubs throughout London and the surrounds has been given the go ahead for the New Yea...

Predicted Trends for 2016

3rd December 2015

As we draw closer to the end of another year, we're starting to look ahead and consider what the coming months might bring...

Report reveals the key British dining trends of 2015

Blogs

1st December 2015

The key British dining trends of 2015 have been revealed in Bookatable's latest Quarterly Dining Trends report, according ...

Decorating for Christmas!

Blogs

27th November 2015

Festive lights are twinkling, trees are getting trimmed and the cold weather is calling out for mulled wine by the bottle ...

New report shows European hostel sector set to grow

Blogs

24th November 2015

The hostel sector is expected to expand across Europe thanks to the new sharing economy, reveals a recent report from hote...