Opinion

Employee happiness versus engagement

Blogs

6th March 2023

Shifting focus from recruitment to retention

PizzaExpress Case Study

Case Studies

6th February 2023

Find out how HGEM are helping PizzaExpress to drive the culture for putting customers at the heart of the business.

Could your team be your competitive edge this year?

Blogs

3rd February 2023

We explore how employee engagement can benefit the experience of your customers.

Turning passive guests into promoters

Insights

2nd February 2023

Put your marketing efforts into this key area of opportunity

Client Success Story - Dishoom

Blogs, Case Studies

20th December 2022

Find out how HGEM's solutions help drive positive change in Dishoom

Discover the many features of our Guest Feedback Sites

12th December 2022

Find out everything you need to know about the multiple features of our Feedback Sites.

Client Success Story - Chester Zoo

Blogs, Case Studies

29th November 2022

Find out how HGEM's solutions help drive positive change in Chester Zoo

Could third-party food delivery be hurting your brand?

Blogs

18th November 2022

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

Consumer Sentiment Report: Xmas opportunities

Blogs, Insights

24th October 2022

What to expect from customers for Xmas 22?

Client Success Story - Star Pubs & Bars

Blogs, Case Studies

6th October 2022

Find out how Mystery Guest Audits have helped Star Pubs drive positive change

Ascot Racecourse Case Study

Blogs, Case Studies

3rd October 2022

How does Ascot drive visitor satisfaction with real-time feedback?

Increase footfall with guest experience management

Blogs

12th September 2022

How can data-led insights increase revenue in your business?

Organic September

Blogs

12th September 2022

Why operators should take note of this campaign

Accessibility in Hospitality

Blogs, Insights

12th August 2022

How do customers perceive accessibility in hospitality and what are the risks?

Cost-of-living crisis most likely to impact delivery & takeaway

Blogs

12th July 2022

We explore what might be hindering the success of your delivery offering.

Consumer Sentiment Report: Cost of living crisis

Blogs, Insights

9th June 2022

Consumer perspective on 'the big squeeze'

Client Success Story - BAO

Blogs, Case Studies

6th June 2022

Find out how Mystery Audits help BAO identify training needs

Get Airship for FREE until July

Blogs

10th May 2022

Special offer for HGEM clients

International Women’s Day 2022: Gender equality across the hospitality industry

Blogs

8th March 2022

We explore what recent research has revealed about gender equality in the workplace.

Tips on improving your venue's accessibility

Blogs

21st February 2022

(and why you should)

Have service standards slipped?

Insights

28th January 2022

Here's what consumers think.