Opinion

Opinion


News and opinion on Guest Experience Management

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New survey reveals what vegetarians look for when dining out

New survey reveals what vegetarians look for when dining out

Vegetarians prefer creative plant-based recipes over meat replacements such as veggie sausages and meat-free lasagnes when...

Alfresco dining

5 common pitfalls of al fresco dining, and how to avoid them

As the weather gets warmer, guests often want to migrate outside to make the most of the sunshine. But while the seating a...

The 5 outside dining laws you need to know this summer

The 5 outside dining laws you need to know this summer

Long term forecasts are predicting summer 2016 to be one of the hottest on record, and when the mercury rises here in the ...

What lessons can coffee chains take from the independents?

What lessons can coffee chains take from the independents?

Providing a tailored, personal and authentic experience is possible no matter how big the brand.

Coeliac awareness logo

Coeliac Awareness Week - what you need to know about serving gluten-free

Hospitality groups support government tipping recommendations

Hospitality groups support government tipping recommendations

Several hospitality gro...

Restaurants urged to supply tap water for children's health

Restaurants urged to supply tap water for children's health

The Local Government Association (LGA) ha...

Employee engagement is “dish of the day” at The Caterer HR Forum

Employee engagement is “dish of the day” at The Caterer HR Forum

Employee engagement was the theme running through

How pubs are meeting family-focused customer demands

How pubs are meeting family-focused customer demands

Our recent study has revealed that three-quarters of customers with young children believe that pubs are doing enough to a...

Giraffe childrens meal

Does the trend towards healthy eating extend to children's menus?

With the current dining trends for clean-eating, going gluten free, and

Men more likely to lunch than watch sport in pubs

Men more likely to lunch than watch sport in pubs

Men are more likely to visit the pub for lunch with family or friends than to watch football on TV, according to the lates...

Is hospitality facing a robot revolution?

Is hospitality facing a robot revolution?

New research demonstrates that 80% of guests are expecting robots to feature in the travel and hospitality industry by the...

Steak meal

British guests embrace 'menu hacking' trend

British diners are embracing 'menu hacking' when ordering a meal at a pub or restaurant, according to a new survey by lead...

Mother and child dining

5 top tips on looking after your littlest diners

Modern family life can be busy to say the least. A poll of 2,000 parents, conducted last year by

Saint or Sinner?

Saint or Sinner?

They're currently two of the biggest food trends in dining. "Clean eating", and unashamed, indulgent, sinful food. Sales o...

Research reveals Millennials are most loyal customer group

Research reveals Millennials are most loyal customer group

Millennials are the customer group most likely to respond to reward schemes, according to research released by marketing c...

New January record set for international visitors to the UK

New January record set for international visitors to the UK

A new January record for the number of international visitors to the UK has been set this year, according to figures recen...

UK tea out-of-home market provides opportunities for hospitality industry

UK tea out-of-home market provides opportunities for hospitality industry

New research reveals the amount of tea consumed out-of-home is on the rise, offering an opportunity for hospitality operat...

Research reveals shopping centre restaurants are a sector on the rise

Research reveals shopping centre restaurants are a sector on the rise

Shopping and eating are two of the nation's most popular past-times, so it was bound to follow that shopping and entertain...

Hospitality industry supports National Apprenticeship Week

Hospitality industry supports National Apprenticeship Week

To mark the advent of

Embracing the fast-casual concept in 2016

Embracing the fast-casual concept in 2016

It's time for those in the industry to bid a fond farewell to the long, leisurely lunches of the past as the current trend...