News and opinion on Guest Experience Management
5th May 2016
Several hospitality gro...
3rd May 2016
The Local Government Association (LGA) ha...
29th April 2016
Employee engagement was the theme running through
27th April 2016
Our recent study has revealed that three-quarters of customers with young children believe that pubs are doing enough to a...
Blogs
26th April 2016
With the current dining trends for clean-eating, going gluten free, and
21st April 2016
Men are more likely to visit the pub for lunch with family or friends than to watch football on TV, according to the lates...
20th April 2016
New research demonstrates that 80% of guests are expecting robots to feature in the travel and hospitality industry by the...
12th April 2016
British diners are embracing 'menu hacking' when ordering a meal at a pub or restaurant, according to a new survey by lead...
11th April 2016
Modern family life can be busy to say the least. A poll of 2,000 parents, conducted last year by
8th April 2016
They're currently two of the biggest food trends in dining. "Clean eating", and unashamed, indulgent, sinful food. Sales o...
5th April 2016
Millennials are the customer group most likely to respond to reward schemes, according to research released by marketing c...
29th March 2016
A new January record for the number of international visitors to the UK has been set this year, according to figures recen...
22nd March 2016
New research reveals the amount of tea consumed out-of-home is on the rise, offering an opportunity for hospitality operat...
18th March 2016
Shopping and eating are two of the nation's most popular past-times, so it was bound to follow that shopping and entertain...
16th March 2016
To mark the advent of
14th March 2016
It's time for those in the industry to bid a fond farewell to the long, leisurely lunches of the past as the current trend...
9th March 2016
We're only a few months in to 2016, and already we're beginning to get an indication of how the rest of the year may go fo...
Blogs
8th March 2016
Female chefs remain under-represented in the top restaurant kitchens around the country, according to a recent article on ...
4th March 2016
There are high expectations in the pub industry this month, as an early Easter means they could be facing record March tak...
2nd March 2016
A third of diners have cut down on the amount of meat they consume over the past year, a new study for the Vegetarian Soci...
23rd February 2016
The hospitality industry is constantly striving to increase dwell time and spend per head. From upselling techniques to op...
18th February 2016
Two Cumbrian schools will stage a series of kitchen takeovers at a prestigious Lake District hotel this month as part of t...
15th February 2016
Hospitality businesses thrive or die on the success of their brand. But branding is not just about design or personality -...