News and opinion on Guest Experience Management
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Blogs
22nd November 2016
Snacking makes up 27% of quick-service restaurant traffic, finds
15th November 2016
A fast payment process has become increasingly vital for a good guest experience.
10th November 2016
Pop-ups may be nothing new but, over the past few years, they've gained traction within the hospitality industry. There ar...
9th November 2016
Sadiq Khan's announcement last week that the London Living Wage will rise to £9.75 has been met with concern by many Lond...
8th November 2016
While an estimated 27 pubs are closing their doors in the UK each week, The Morning Advertiser revealed in February that t...
2nd November 2016
Crowdfunding, despite being all but unheard of half a dozen or so years ago, is proving a huge source of finance for hospi...
27th October 2016
We’ve written before about how virtual reality is the future of hospitality . This week, we saw a glimpse of how that futu...
25th October 2016
Local guests are the key to hotel success, claimed speakers at the
21st October 2016
Contrary to conventional wisdom, breakfast hasn't traditionally been the most important meal of the day - at least for hos...
18th October 2016
Hotels "have got to be so much more than hotels" was the overarching theme in the
13th October 2016
As the public become increasingly engaged with the benefits of choosing locally-sourced, seasonal food, hospitality operat...
12th October 2016
A diverse training program saw one off-trade operator
6th October 2016
When planning a new dish for your menu, the ingredients used are given as much thought as the finished product. Yet often ...
30th September 2016
A recent scheme by the Scottish government proves doggy bags are hugely effective at cutting food waste in restaurants, an...
28th September 2016
The guest experience starts from the first interaction a guest has with your team. With
27th September 2016
Since the Christmas season has the potential to be one of the busiest times of the year in the hospitality industry, it ma...
20th September 2016
In the world of hospitality, there's no such thing as a special occasion. If guests don't leave your restaurant feeling sp...
15th September 2016
It's probably more than you think.
12th September 2016
The trend for single offering and specific concept sites may have taken off in the UK, but hospitality operators should be...
8th September 2016
The colossal impact of social media on the hospitality industry is no secret. Marketing is increasingly moving online, esp...
Insights
31st August 2016
A look at lunch trends across the industry.
26th August 2016
With a growing number of burger restaurants appearing on our high streets, it's no secret that the UK has something of a l...
24th August 2016
Last week was an important one for A-Level students as thousands received their results and began their adult lives. For t...
