News and opinion on Guest Experience Management
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Blogs
2nd February 2017
We sponsored this year's National Fish & Chip awards - expect fish puns within.
Younger guests are more likely to eat out while shopping - how can restaurants appeal to them?
31st January 2017
Time-wise, its a small part of the guest experience. But for many, the welcome is one of the most important parts.
27th January 2017
From building rapport to tailoring the visit - upgrade your welcome with these quick tips.
Insights
25th January 2017
How might third-party delivery affect your guest experience?
24th January 2017
We explore the rise of the ‘foodie’ and the quality expected from these guests
19th January 2017
Exploring the reasons for the success of industry disruptor Airbnb.
10th January 2017
We explore how to protect your brand when working with a third-party delivery service
6th January 2017
We explore the future of training – if done right it can do wonders for your business
4th January 2017
The demand for deals is on the rise, read our top tips on catering for these savvy guests
3rd January 2017
We look at our top takeaways from 2016 – it’s been a great year
29th December 2016
Take a look at all the things we hope next year will bring within hospitality
22nd December 2016
Is there such a thing as too much tech? We explore this debate.
20th December 2016
Many guests are looking for something extra special around Christmas time, making a great impression is key
16th December 2016
We explore the benefits of these simple metrics
14th December 2016
We take a look at CGA Peach’s advice on growing guest loyalty
12th December 2016
Engaging your staff is instrumental in engaging your guests.
9th December 2016
The traditional Sunday lunch is becoming the midweek dinner, reveals newly published
6th December 2016
The variety of cuisines available in restaurants these days has turned formerly unheard of dishes into mainstream staples....
1st December 2016
Both Mintel and The NPD Group have released their predictions for the biggest foodservice trends of 2017. Between the two ...
29th November 2016
81% of diners agreed that using local ingredients makes them more likely to visit a restaurant, our recent survey revealed...
28th November 2016
With alcohol sales declining, the lines between pubs and coffee shops are becoming increasingly blurred. In the face of hi...
24th November 2016
Last night, we were lucky enough to attend the CGA Peach 2020 Conference . As well as presenting the award for Brand XP, w...
