Opinion

The rise of Airbnb

Insights

19th January 2017

Exploring the reasons for the success of industry disruptor Airbnb.

Delivery: your brand in their hands

Blogs

10th January 2017

We explore how to protect your brand when working with a third-party delivery service

Training for the Future

Blogs

6th January 2017

We explore the future of training – if done right it can do wonders for your business

Discount Dinners Increase as Deals Entice Guests to Eat Out More Often

Blogs

4th January 2017

The demand for deals is on the rise, read our top tips on catering for these savvy guests

Looking Back on Everything We Learnt in 2016

Blogs

3rd January 2017

We look at our top takeaways from 2016 – it’s been a great year

Our Wish List for 2017

Blogs

29th December 2016

Take a look at all the things we hope next year will bring within hospitality

The Restaurant Technology Debate

Blogs

22nd December 2016

Is there such a thing as too much tech? We explore this debate.

CX – The Christmas Experience

Blogs

20th December 2016

Many guests are looking for something extra special around Christmas time, making a great impression is key

How useful is NPS in judging the guest experience?

Blogs

16th December 2016

We explore the benefits of these simple metrics

CGA Peach’s Eating Out Special- how was the guest experience perceived in 2016?

Blogs

14th December 2016

We take a look at CGA Peach’s advice on growing guest loyalty

Your front of house staff are your best sales people

Insights

12th December 2016

Engaging your staff is instrumental in engaging your guests.

Guests reject the Sunday lunch as weekday and evening roast sales rise

Blogs

9th December 2016

The traditional Sunday lunch is becoming the midweek dinner, reveals newly published

Thinking small

Blogs

6th December 2016

The variety of cuisines available in restaurants these days has turned formerly unheard of dishes into mainstream staples....

Research firms predict 2017’s biggest foodservice trends

Blogs

1st December 2016

Both Mintel and The NPD Group have released their predictions for the biggest foodservice trends of 2017. Between the two ...

Local produce - are you being transparent enough?

Blogs

29th November 2016

81% of diners agreed that using local ingredients makes them more likely to visit a restaurant, our recent survey revealed...

Blurred lines: when pubs and coffee shops collide

Blogs

28th November 2016

With alcohol sales declining, the lines between pubs and coffee shops are becoming increasingly blurred. In the face of hi...

“Experience is king” at CGA Peach 2020

Blogs

24th November 2016

Last night, we were lucky enough to attend the CGA Peach 2020 Conference . As well as presenting the award for Brand XP, w...

QSR snacking stats reveal missed opportunities for hospitality operators

Blogs

22nd November 2016

Snacking makes up 27% of quick-service restaurant traffic, finds

Speed of service at payment a priority for guests

Blogs

15th November 2016

A fast payment process has become increasingly vital for a good guest experience.

In the spotlight: pubs and pop-ups

Blogs

10th November 2016

Pop-ups may be nothing new but, over the past few years, they've gained traction within the hospitality industry. There ar...

Hospitality industry encouraged to increase pay as the London Living Wage rises

Blogs

9th November 2016

Sadiq Khan's announcement last week that the London Living Wage will rise to £9.75 has been met with concern by many Lond...