News and opinion on Guest Experience Management
Yes please, I'd like to hear about latest news by email. Please see our privacy policy.
Insights
17th July 2017
It can be one of the trickiest aspects of hospitality - getting timings right is key.
Blogs
13th July 2017
How hoteliers can utilise technological advances to boost revenue.
HGEM News
10th July 2017
Our Business Development Manager Matthew Smith shares what stood out for him at the Propel Multi-Club Summer Event.
7th July 2017
Well-informed staff and careful consideration of displays can be powerful tools for bars and pubs looking to upsell.
5th July 2017
Our Business Development Manager Matthew Smith offers his takeaways from The Managed Pub Conference 2017.
1st July 2017
The steps team members can take to enhance the guest experience while boosting revenue.
30th June 2017
Bill payment is the final hurdle to ensuring a great guest experience.
23rd June 2017
From freakshakes to green juices, are food fads falling out of favour?
16th June 2017
Tackling the tricky topic of timing.
14th June 2017
Sales of pub food are on the rise, but what exactly are guests looking for?
Take a look at our infographic on vegetarian and vegan dining.
9th June 2017
When it comes to leaving a tip, what are guests' preferences?
8th June 2017
How to make the most of the opportunity for interaction during a bill payment.
5th June 2017
An 'open-all-hours' approach to food service can make finding time for a team briefing a challenge.
2nd June 2017
As the popularity of dining out for breakfast increases, a good offering is more important than ever.
31st May 2017
When it comes to families, an attentive and flexible approach from your front of house team is key.
23rd May 2017
Guests are increasingly demanding faster payment options.
17th May 2017
For a great guest experience, focus on streamlining processes and reducing wait times.
15th May 2017
Food waste impacts the guest experience, as well as costing hospitality operators money.
10th May 2017
Coeliac Awareness Week runs from 8-14 May 2017, but operators should provide a strong gluten-free offering year-round.
9th May 2017
Digital technology is now involved in all aspects of our lives - but how is it affecting the hospitality industry?
2nd May 2017
Whether you run a hotel, bar, restaurant or café, timings are everything in the hospitality business.
20th April 2017
From setting realistic brand ambitions to knowing when to walk away from a failing project.
