News and opinion on Guest Experience Management
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Blogs
5th July 2017
Our Business Development Manager Matthew Smith offers his takeaways from The Managed Pub Conference 2017.
1st July 2017
The steps team members can take to enhance the guest experience while boosting revenue.
30th June 2017
Bill payment is the final hurdle to ensuring a great guest experience.
23rd June 2017
From freakshakes to green juices, are food fads falling out of favour?
16th June 2017
Tackling the tricky topic of timing.
14th June 2017
Sales of pub food are on the rise, but what exactly are guests looking for?
Take a look at our infographic on vegetarian and vegan dining.
9th June 2017
When it comes to leaving a tip, what are guests' preferences?
Insights
8th June 2017
How to make the most of the opportunity for interaction during a bill payment.
5th June 2017
An 'open-all-hours' approach to food service can make finding time for a team briefing a challenge.
2nd June 2017
As the popularity of dining out for breakfast increases, a good offering is more important than ever.
31st May 2017
When it comes to families, an attentive and flexible approach from your front of house team is key.
23rd May 2017
Guests are increasingly demanding faster payment options.
17th May 2017
For a great guest experience, focus on streamlining processes and reducing wait times.
15th May 2017
Food waste impacts the guest experience, as well as costing hospitality operators money.
10th May 2017
Coeliac Awareness Week runs from 8-14 May 2017, but operators should provide a strong gluten-free offering year-round.
9th May 2017
Digital technology is now involved in all aspects of our lives - but how is it affecting the hospitality industry?
2nd May 2017
Whether you run a hotel, bar, restaurant or café, timings are everything in the hospitality business.
20th April 2017
From setting realistic brand ambitions to knowing when to walk away from a failing project.
19th April 2017
To win the hospitality industry vote, politicians will need to address some key issues.
14th April 2017
A top-down approach is key to establishing strong brand values.
4th April 2017
Authentic team spirit helps to create a welcoming atmosphere for guests - but achieving that sought after dream team dynamic isn't easy.
1st April 2017
Appearing reasonable, empathetic and confident during difficult situations can be tough.
