News and opinion on Guest Experience Management
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Blogs
13th October 2017
We explore how to develop a team culture that ensures all staff take care of the appearance of your business.
6th October 2017
A positive guest experience starts with the appearance of your venue.
Insights
2nd October 2017
Over 900 guests shared their best hotel experiences to shed light on how hoteliers can create the coveted concierge experience every time.
30th September 2017
Keep your guests coming back for more by delivering a consistently quality product.
25th September 2017
In our latest research we asked 1,300 guests what they expect when making Christmas bookings - boost your knowledge in preparation for this hectic time.
HGEM News
21st September 2017
Matthew Smith and Rachael Head of HGEM's New Business team share their insights from the event.
18th September 2017
How to motivate staff and increase sales by finding fun ways to motivate your front of house team.
15th September 2017
We explore how busy hospitality providers can achieve a consistent level of quality and service.
11th September 2017
HGEM Founding Director Sally Whelan offers her takeaways from the recent Arena event.
8th September 2017
How a preemptive and empathetic approach to upselling can add value to the guest experience.
4th September 2017
Read our top tips on how to measure, monitor and manage the level of quality your guests experience.
30th August 2017
First impressions count - we explore how providing an informative menu online can massively impact your guest experience.
24th August 2017
Looking at the success story of the street food movement.
14th August 2017
Every team member can influence sales - we explore how ensuring your team understands this can help you business grow.
10th August 2017
Technology continues to enhance and improve the guest experience, but it's important to remember the value of the human touch.
3rd August 2017
Passionate, knowledgeable staff can add real value to the guest experience.
2nd August 2017
Why the 'reverse mullet' business model can pay off when it comes to consistent guest experience.
27th July 2017
Our top takeaways from 'The Evolving Hospitality: What's the key to its growth' event.
24th July 2017
Utilising data to deliver a personalised guest experience in hotels.
21st July 2017
In an expanding business, keeping your guest experience from slipping can be a challenge - we explore how to mitigate this risk.
What are the implications for staff retention and guest experience after Brexit?
20th July 2017
As numbers of vegetarians and vegans rise, we explore the implications for guest experience.
19th July 2017
Take a look at our infographic on upselling.
