News and opinion on Guest Experience Management
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Case Studies
15th January 2018
We discuss our relationship with Royal Ascot and the steps we've taken to improve their guest experience.
Insights
10th January 2018
Caroline Browning, General Manager of The Roseate Villa in Bath, on providing the little touches that make a great guest experience.
Blogs
8th January 2018
Numbers of guests attempting a January vegan diet have skyrocketed - so what does this mean for hospitality?
2nd January 2018
Understanding our approach to Guest Experience Management.
30th December 2017
The behaviour of your team members is a key part of your service.
27th December 2017
Are guest review sites alone enough to measure the guest experience?
22nd December 2017
2017 was a year of change for HGEM. We reflect on our successes.
21st December 2017
We've learnt a lot this year, take a look at our top takeaways.
20th December 2017
We explore the most effective ways to encourage positive reviews and recommendations from guests.
13th December 2017
Hospitality operators can draw feedback from a variety of sources.
6th December 2017
The methodology we use to help our clients measure and improve their guest experience.
4th December 2017
Ensure your guest experience is one to remember.
28th November 2017
It can be a powerful tool for promoting your business, but Instagram isn't without its critics in hospitality.
23rd November 2017
What we learnt from a brilliant speaker line-up and a celebration of hospitality industry talent.
21st November 2017
It may not even be Christmas yet, but the hospitality industry is already looking to the year ahead.
17th November 2017
Interacting with guests via social media is the key for getting them through the door.
7th November 2017
Making the most of all opportunities to promote your business is vital for succeeding in the hospitality market - read our top tips on how to get it right.
3rd November 2017
What did we learn at Propel's latest conference?
2nd November 2017
When staff are armed with the knowledge to deliver a great guest experience, it fosters a culture of confidence in the whole front of house team.
26th October 2017
Guests are increasingly setting their own standards - has the Michelin standard had its day?
25th October 2017
Over 1,000 guests share their views on the all important first impression of your venue.
19th October 2017
Big hospitality names are starting to pick sides in the 'war on the straws'.
16th October 2017
With high staff turnover and constantly evolving teams common in hospitality, it can be tough to arm staff with the necessary knowledge to provide a great guest experience.
