Opinion

Hotels vs pubs with rooms

Blogs

9th April 2018

What are guests looking for when it comes to accommodation? Discover the results from our latest survey.

How best to combat the no-show issue?

Blogs

5th April 2018

We take a look at no-shows with insight from our latest survey.

​Delivery apps: What do restaurants need to know?

Insights

3rd April 2018

Do food delivery apps align with your brand and the guest experience?

The secrets to securing guest loyalty

Blogs

26th March 2018

What encourages repeat business to your venue? We asked guests what makes them loyal.

Trending: The Testaurant

Blogs

20th March 2018

We look at the latest trend giving hospitality operators immediate insight into what guests want on their menu.

Third-party delivery – what really matters to guests?

18th March 2018

Discover the results from our latest survey - what guests expect from third-party delivery services.

Publican Awards 2018

HGEM News

15th March 2018

HGEM's lowdown of the Publican Awards 2018.

Should operators embrace third-party delivery services?

Blogs

12th March 2018

Where do you stand when it comes to delivery?

How can back-of-house tech improve the guest experience?

Blogs

6th March 2018

We take a look at back-of-house tech and the positive impact it can have on the guest experience.

Asking the right questions in hospitality

Insights

28th February 2018

We explore the art of asking consumers the right questions, ensuring hospitality operators obtain the insight they require.

What's trending in hotel technology?

Blogs

26th February 2018

We explore the latest trends in hotel technology and the positive impact they have on the guest experience.

In the spotlight - key soft drinks trends for pubs

Blogs

24th February 2018

Should you expanded your soft drink offering?

Measuring the guest experience: beyond data

Insights

21st February 2018

Data is just the starting point when it comes to measuring and managing the guest experience.

Are traditional service sittings off the menu?

Blogs

19th February 2018

Are guest's preferences shifting when it comes to meal times?

Guest loyalty - is allegiance to single brands a thing of the past?

Blogs

12th February 2018

Which factors affect guest loyalty in hospitality?

Effective upselling in hospitality

Blogs

5th February 2018

The HGEM team give their top tips on encouraging team members to upsell effectively.

Passion - the key to successful hospitality recruitment

Insights

31st January 2018

How to identify the passions that motivate your team members.

How will the 'latte levy' affect the guest experience?

Blogs

28th January 2018

We take a look at the implications of the latte levy for both operators and guests.

7 do’s of good people management in the hospitality industry

Insights

26th January 2018

Key ways to maximise your front of house team.

'Try January' trend in pubs encourages guests to experiment

Blogs

23rd January 2018

A campaign in pubs aims to keep guests coming through the doors in the notoriously difficult trading month of January.

Top tips for welcoming hospitality guests

Blogs

18th January 2018

You only get one chance to make a first impression so a warm welcome is key for a great guest experience.