News and opinion on Guest Experience Management
Blogs
23rd August 2018
We asked over 500 mystery guests about the industry's current free-from offering and the changes that need to be made to cater for this growing market.
Blogs
20th August 2018
We take a look at what guests expect when it comes to a luxury hotel stay.
Insights
10th August 2018
Of our panel of over 400 guests, the majority believe the industry needs to step up when it comes to tackling childhood obesity.
Insights
7th August 2018
We explore the misconceptions of a career in the hospitality industry.
HGEM News
1st August 2018
HGEM are Finalists for The Crumbs Awards 2018.
Insights
27th July 2018
HGEM's Operations and HR Director, Lisa Chambers on retaining the right staff for your business.
HGEM News
23rd July 2018
We are thrilled to announce the launch of our latest product The Hub.
Blogs
16th July 2018
Are food halls set to change the way we dine?
Blogs
13th July 2018
Superstitious or not, we explore rules for operators and guests when it comes to superstitions.
Insights
10th July 2018
With insight from Chloe and Rachael, our team on the ground at Royal Ascot.
HGEM News
6th July 2018
The low-down from yesterdays event.
Insights
4th July 2018
In celebration of Independence Day, we explore what us Brits could take from the US dining scene.
Blogs
2nd July 2018
92% of guests say the industry is not doing enough when it comes to sustainability, we've put some top tips together for operators.
Blogs
28th June 2018
With guests expecting more than ever from their local pub, what can operators do to encourage guests to their venue?
Blogs
21st June 2018
We explore the perks of matching food with drinks with results from our latest survey.
Blogs
15th June 2018
How to spur on your team during this years busiest season.
Blogs
5th June 2018
Do the pros out-way the cons when it comes to dynamic pricing in the restaurant sector?
Blogs
21st May 2018
Our top tips for promoting healthier menu options.
Blogs
14th May 2018
We asked guests what they expect from operators when it comes to nutritional information on menus.
Blogs
8th May 2018
We explore the implications for the hospitality industry when it comes to the 'calorie challenge'.
Blogs
2nd May 2018
Does your accommodation stand apart from the competition? We discover what guests want when it comes to booking and staying, with results from our latest survey.
Insights
24th April 2018
Could there be more to a perfect welcome than you think? Tailoring your welcome to the individual is key.
Blogs
23rd April 2018
Sharing plates are certainly on the menu, but how to get it right?