Insights
25th January 2017
How might third-party delivery affect your guest experience?
19th January 2017
Exploring the reasons for the success of industry disruptor Airbnb.
12th December 2016
Engaging your staff is instrumental in engaging your guests.
31st August 2016
A look at lunch trends across the industry.
21st June 2016
Food for thought on chef shortages.
16th May 2016
Providing a tailored, personal and authentic experience is possible no matter how big the brand.
28th January 2016
Getting the level of attentiveness right requires you to read your guests well.
23rd April 2015
Operations and HR Director Lisa Chambers on providing an efficient and streamlined service.
22nd April 2015
The challenges facing hospitality newcomers.
