Insights

HGEM mystery dining: Far beyond a free meal

Insights

21st August 2019

We interview one of our long-standing mystery guests and uncover what exactly it means to be an HGEM Mystery Guest.

The rise of unusual dining venues

Insights

14th August 2019

HGEM's Operations and HR Director, Lisa Chambers discusses the rise of quirky dining venues as more guests seek unique experiences.

Hospitality Apprenticeship Week 5-9 August 2019

Insights

5th August 2019

We celebrate Hospitality Apprenticeship Week - the first of its kind as the industry finally becomes a prospective career choice.

Operators must try harder to accommodate diners with allergies

Insights

24th July 2019

HGEM’s Head of Client Success, Jason Horn, talks to us about how operators can better cater to those with allergies – without limiting the menu.

Why the student demographic is so important to the hospitality industry

Insights

15th July 2019

We talk to our new Client Relationship Manager, Ash Sharpe, about how - and why - you should appeal to the student market, based on his experience of doing just that.

Young Brits’ booze-free lifestyles inspiring a new type of bar

Insights

24th May 2019

More and more millenials are going teetotal. With booze free bars popping up across the UK, should all operators adopt a booze free trial?

Mastering the art of upselling

Insights

9th May 2019

HGEM’s Head of Client Success, Jason Horn, discusses upselling techniques and how to avoid being over-attentive.

To tip or not to tip?

Insights

29th April 2019

HGEM’s Founding Director, Sally Whelan discusses the nature of tipping in UK hospitality and what consumers really think about it

‘A table for one, please’ – the rise of the solo diner

Insights

26th April 2019

Our tips for getting it right when it comes to accommodating lone diners as solo dining becomes more popular.

Feeding the tweens

Insights

18th April 2019

HGEM's Operations and HR Director, Lisa Chambers, discusses the challenges of keeping older children happy when dining out and what operators could do to make sure they are made to feel welcome?

Mental Health and Hospitality: Promoting that we care

Insights

15th April 2019

HGEM’s Operations and HR Director, Lisa Chambers discusses what HGEM are doing to promote mental health for its team members and why it’s so important to her personally.

The importance of tailoring the booking experience

Insights

5th April 2019

Personalising the booking process boosts the overall guest experience, we take a look at the benefits for guests and operators.

Guest experience: Don't forget your youngest diners

Insights

22nd March 2019

HGEM's Managing Director, Steven Pike, talks to us about how restaurants can up their kid-friendly game and reap the rewards.

​Does the proposed new tipping legislation create more issues than it solves?

Insights

15th March 2019

HGEM's Head of Client Success, Jason Horn and Insight Manager, Rich New talk tips and what the new tipping legislation means for the industry.

International Women’s Day 2019: Hospitality sector closing the gender gap

Insights

8th March 2019

We celebrate women in hospitality on International Women's Day.

​Brexit is an opportunity to show that you care​

Insights

28th February 2019

HGEM's Associate Director, David Pepper discusses focusing on the emotional engagement of staff to minimise the impact of Brexit.

Pubs can still have a place in people's hearts

Insights

22nd February 2019

HGEM's Associate Director, David Pepper, shares his optimism about the future for the pub sector in response to recent figures surrounding the closure of pubs.

How deep is your (guests’) love?

Insights

11th February 2019

In celebration of Valentine's Day this week, HGEM's Head of Client Success, Jason Horn shares his insight on gaining love and loyalty from guests.

What does the decline in EU staff mean for the hospitality industry?

Insights

17th January 2019

Italian dining chain Carluccio’s was the recipient of some admiration this month after it announced it would pay for its 1,550 non-British EU employees to apply for settled status in the UK after Brexit.

How not to be a deal snob

Insights

10th January 2019

It's that time of year where guests are on the hunt for a deal, but are they victims of deal snobbery? And is it worth it?

Restaurant Sector: Top Tips for 2019

Insights

4th January 2019

We asked over 500 guests what they want to see in the restaurant industry this year.