Insights

How will customers spend Christmas this year?

Insights

14th September 2020

Insights from our latest survey show how consumers plan to celebrate Xmas in 2020

Eat Out to Help Out and Beyond

Insights

18th August 2020

EOTHO scheme is delivering a much-needed sales boost to participating venues, but what happens when the scheme ends? Here's our findings.

Habits not yet set in stone – Eat Out to Help Out may prove popular

Insights

22nd July 2020

Results of a survey into people's attitudes to eating out again, and what might tempt them out

Consumers show support for mandatory face coverings in hospitality

Insights

17th July 2020

Survey reveals what consumers think about staff and guests wearing face coverings in pubs and restaurants.

Diner survey - eating out post-lockdown

Insights

2nd July 2020

Here are the results of our survey of 500 diners across the UK in June 2020

Incentives: inbox me, but don't get social

Insights

10th March 2020

In 2020, the collection and analysis of personal data is vital for the food industry and the easiest way to collate this is b...

Catering recruitment trends 2020

Insights

5th February 2020

We all had our say on what trends we thought would be big in the catering industry in 2020. Now we’re a month or so into the New Year, we thought we’d see how things are playing out in reality.

Charitable giving: providing a platform for employees to give back

Insights

29th January 2020

HGEM's Operations and HR Director, Lisa Chambers discusses the importance of encouraging employees to give back.

How did HGEM clients fare over the busy Christmas period?

Insights

17th January 2020

Christmas and New Year are understandably busy times in the hospitality industry with people socialising more with family, friends and work colleagues.

We have taken at look at the impact Christmas and New Year had on our clients at different stages of their guest journey compared to the rest of year.

We hope you find this interesting.

Why replace when you can retain?

Insights

10th January 2020

We explore the importance of investing in the happiness of your employees and how this has a direct impact on your guest experience.

5 ways to become more emotionally connected to your guests

Insights

3rd January 2020

HGEM’s Operations and HR Director, Lisa Chambers, discusses the importance of providing an emotionally-aware service.

​HGEM’s predictions: Hospitality trends for 2020

Insights

24th December 2019

HGEM's Managing Director, Steven Pike shares his predictions for the hospitality industry in 2020.

Round-up: What was the story of 2019 in the hospitality industry?

Insights

17th December 2019

HGEM's Managing Director Steven Pike reflects back on the year as we transition into 2020.

The smart way to use discounts and campaigns to drive footfall in January

Insights

13th December 2019

January is a unique month in the industry, with specific challenges but equally some great opportunities.

It's not just about your guests' perception

Insights

9th December 2019

HGEM's Managing Director, Steven Pike, shares his insight on all the elements that contribute to your guest experience - are you looking at your guest experience as a whole?

Why not being afraid of allergens will increase your turnover

Insights

5th December 2019

HGEM's Head of Client Success, Jason Horn talks allergens and getting the balance right when it comes to the guest experience for those with allergens.

Your brand is what sets the expectation for the guest experience

Insights

21st November 2019

We share results from our latest survey showing the link between brands and loyalty whilst discussing the impact this has on the guest experience.

Can pubs still be the “social glue” for a community?

Insights

11th November 2019

We speak to the founder of Banwell House, Toby Brett, about what it will take for the pub industry to flourish once again...

Make sure it's you that guests want to stay with

Insights

28th October 2019

Are you prepared for the rise in staycations?

Are you turning Christmas bookings away?

Insights

22nd October 2019

HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.

Are you remote ready?

Insights

18th October 2019

We share results from our latest survey indicating that there is a new market for remote workers.