HGEM News

PizzaExpress rolls out HGEM's solutions UK-wide

HGEM News

6th December 2021

PizzaExpress has made Guest Experience Management one of its key focuses for the future and launches a comprehensive programme with new strategic partner, HGEM.

HGEM continues to invest in Guest Experience

Blogs, HGEM News

1st June 2021

Unveiling HGEM Go - new Mystery Guest app for the modern customer

A brand-new version of The Hub has launched

Blogs, HGEM News

16th March 2021

HGEM's Guest Experience Management platform got an upgrade

HGEM launches Track & Trace for hosted entry

HGEM News

4th July 2020

If booking apps and wifi only give you a partial solution to tracking who's in your pubs or restaurants for NHS Track and Trace, then we can help with this simple and secure solution to record contact details for 21 days.

Fee-free month for new and returning clients

HGEM News

15th June 2020

As operators gear up to restart their businesses, HGEM is ready to do all it can to help. We see our role as a sales recovery...

HGEM launches new benchmark reporting

HGEM News

1st June 2020

HGEM launches benchmark reporting on KPIs in the GEM Wheel.

How to rescue a negative online review

HGEM News

31st January 2020

With 87% of consumers making restaurant or pub bookings based on online reviews, what happens when an operator receives some ...

Diners appetite for feedback opportunities increases

HGEM News

23rd January 2020

Our latest research has revealed that while online reviews remain a valuable tool for operators with 87% of consumers making diner choices based on them, consumers would also welcome more direct channels of feedback with operators – particularly email and conversations with the manager.

​HGEM and mobile messaging app Yapster are uniting in partnership

HGEM News

4th December 2019

HGEM and mobile messaging app Yapster are uniting in partnership to make the employee feedback process easier than ever, as announced today.

30% IS THE MAGIC ‘DISCOUNT’ NUMBER IN DRIVING JANUARY FOOTFALL

HGEM News

4th December 2019

The latest research by, Guest Experience Management Expert, HGEM has revealed that 30% is the magic number when it comes to using discount to drive diners through the door this January.

HGEM Awarded Employer of the Year at Bath Business Awards

HGEM News

25th November 2019

The BathLive & Bath Chronicle Business Awards are designed to showcase Bath’s varied and thriving businesses by bringing together the city’s biggest employers and its best start-ups all under one roof.

HGEM awarded Tech Product of the Year at Restaurant & Bar Tech Live

HGEM News

25th November 2019

In an industry saturated by a constant influx of new products, this award recognises the standout products of 2019

​HGEM supports the local Bath community through Genesis Trust partnership

HGEM News

5th February 2019

We are thrilled to announce our partnership with Genesis Trust.

Crumbs Awards Finalists Reception

Blogs, HGEM News

12th September 2018

Our lowdown from the Crumbs Awards Finalists Reception.

Propel Women's Entrepreneur Conference

Blogs, HGEM News

5th September 2018

Our lowdown from Tuesday's inspiring event.

The Crumbs Awards 2018

HGEM News

1st August 2018

HGEM are Finalists for The Crumbs Awards 2018.

HGEM launches new guest experience platform that combines guest insight with team performance

HGEM News

23rd July 2018

We are thrilled to announce the launch of our latest product The Hub.

​Propel Summer conference​

HGEM News

6th July 2018

The low-down from yesterdays event.

Publican Awards 2018

HGEM News

15th March 2018

HGEM's lowdown of the Publican Awards 2018.

Top takeaways from the MCA Restaurant Conference 2017

HGEM News

21st September 2017

Matthew Smith and Rachael Head of HGEM's New Business team share their insights from the event.

Arena - ‘An Evening at Mercato Metropolitano’ with Andrea Rasca

HGEM News

11th September 2017

HGEM Founding Director Sally Whelan offers her takeaways from the recent Arena event.