HGEM News
As operators gear up to restart their businesses, HGEM is ready to do all it can to help. We see our role as a sales recovery partner and have set out 5 key stages to help achieve this:
1. To help operators define the new standards and processes that are essential to developing trust and rebuilding sales.
2. To contribute to video briefings with managers to get buy-in and ensure understanding of what is expected.
3. To audit the new standards and processes to ensure consistency.
4. To listen to guests to make sure their experience matches what was intended.
5. To interpret results in order to inform actions and decisions.
For more detail and a quick video, see Our Approach.
