Insights
In light of the forthcoming requirement for customers to wear face coverings in shops, a survey of HGEM mystery guests has revealed strong support among consumers for the use of face coverings in pubs and restaurants. Although not mandatory for serving staff, three quarters (75%) thought that it should be – this rose to 88% among 18-24 year olds. Furthermore, 41% even thought that guests should be wearing face coverings when not eating – this rose to 55% for over 65s. The results from a survey of mystery guests also revealed that women are more inclined to support face covering than men. The results may be interesting to policy makers looking for ways to rebuild the hospitality economy, as they suggest a low cost opportunity to further boost confidence for people to return to pubs and restaurants. The key would be to not alienate those that expressed an opposing view.
