Blogs

How best to combat the no-show issue?

Blogs

5th April 2018

We take a look at no-shows with insight from our latest survey.

The secrets to securing guest loyalty

Blogs

26th March 2018

What encourages repeat business to your venue? We asked guests what makes them loyal.

Trending: The Testaurant

Blogs

20th March 2018

We look at the latest trend giving hospitality operators immediate insight into what guests want on their menu.

Should operators embrace third-party delivery services?

Blogs

12th March 2018

Where do you stand when it comes to delivery?

How can back-of-house tech improve the guest experience?

Blogs

6th March 2018

We take a look at back-of-house tech and the positive impact it can have on the guest experience.

What's trending in hotel technology?

Blogs

26th February 2018

We explore the latest trends in hotel technology and the positive impact they have on the guest experience.

In the spotlight - key soft drinks trends for pubs

Blogs

24th February 2018

Should you expanded your soft drink offering?

Are traditional service sittings off the menu?

Blogs

19th February 2018

Are guest's preferences shifting when it comes to meal times?

Guest loyalty - is allegiance to single brands a thing of the past?

Blogs

12th February 2018

Which factors affect guest loyalty in hospitality?

Effective upselling in hospitality

Blogs

5th February 2018

The HGEM team give their top tips on encouraging team members to upsell effectively.

How will the 'latte levy' affect the guest experience?

Blogs

28th January 2018

We take a look at the implications of the latte levy for both operators and guests.

'Try January' trend in pubs encourages guests to experiment

Blogs

23rd January 2018

A campaign in pubs aims to keep guests coming through the doors in the notoriously difficult trading month of January.

Top tips for welcoming hospitality guests

Blogs

18th January 2018

You only get one chance to make a first impression so a warm welcome is key for a great guest experience.

The ‘Veganuary’ trend

Blogs

8th January 2018

Numbers of guests attempting a January vegan diet have skyrocketed - so what does this mean for hospitality?

The right staff behaviours to guarantee great word-of-mouth reviews

Blogs

30th December 2017

The behaviour of your team members is a key part of your service.

Are guest review sites to be trusted?

Blogs

27th December 2017

Are guest review sites alone enough to measure the guest experience?

A look back at 2017

Blogs

21st December 2017

We've learnt a lot this year, take a look at our top takeaways.

​Top tips for encouraging recommendations

Blogs

20th December 2017

We explore the most effective ways to encourage positive reviews and recommendations from guests.

Where do guests look for recommendations?

Blogs

13th December 2017

Hospitality operators can draw feedback from a variety of sources.

Why satisfactory is never enough in hospitality

Blogs

4th December 2017

Ensure your guest experience is one to remember.

The Instagram effect - how the platform has divided the industry

Blogs

28th November 2017

It can be a powerful tool for promoting your business, but Instagram isn't without its critics in hospitality.