Blogs

Do guests want calorie counts on menus?

Blogs

14th May 2018

We asked guests what they expect from operators when it comes to nutritional information on menus.

Will the Government's 'calorie challenge' place undue pressure on the industry?

Blogs

8th May 2018

We explore the implications for the hospitality industry when it comes to the 'calorie challenge'.

What do guests look for when booking accommodation?

Blogs

2nd May 2018

Does your accommodation stand apart from the competition? We discover what guests want when it comes to booking and staying, with results from our latest survey.

In the spotlight - sharing plates

Blogs

23rd April 2018

Sharing plates are certainly on the menu, but how to get it right?

How is Airbnb affecting the hotel market?

Blogs

16th April 2018

Should hotel operators be concerned?

Trending: The latest payment innovations for hospitality operators

Blogs

12th April 2018

The payment process - the latest way to streamline your guest experience.

Hotels vs pubs with rooms

Blogs

9th April 2018

What are guests looking for when it comes to accommodation? Discover the results from our latest survey.

How best to combat the no-show issue?

Blogs

5th April 2018

We take a look at no-shows with insight from our latest survey.

The secrets to securing guest loyalty

Blogs

26th March 2018

What encourages repeat business to your venue? We asked guests what makes them loyal.

Trending: The Testaurant

Blogs

20th March 2018

We look at the latest trend giving hospitality operators immediate insight into what guests want on their menu.

Should operators embrace third-party delivery services?

Blogs

12th March 2018

Where do you stand when it comes to delivery?

How can back-of-house tech improve the guest experience?

Blogs

6th March 2018

We take a look at back-of-house tech and the positive impact it can have on the guest experience.

What's trending in hotel technology?

Blogs

26th February 2018

We explore the latest trends in hotel technology and the positive impact they have on the guest experience.

In the spotlight - key soft drinks trends for pubs

Blogs

24th February 2018

Should you expanded your soft drink offering?

Are traditional service sittings off the menu?

Blogs

19th February 2018

Are guest's preferences shifting when it comes to meal times?

Guest loyalty - is allegiance to single brands a thing of the past?

Blogs

12th February 2018

Which factors affect guest loyalty in hospitality?

Effective upselling in hospitality

Blogs

5th February 2018

The HGEM team give their top tips on encouraging team members to upsell effectively.

How will the 'latte levy' affect the guest experience?

Blogs

28th January 2018

We take a look at the implications of the latte levy for both operators and guests.

'Try January' trend in pubs encourages guests to experiment

Blogs

23rd January 2018

A campaign in pubs aims to keep guests coming through the doors in the notoriously difficult trading month of January.

Top tips for welcoming hospitality guests

Blogs

18th January 2018

You only get one chance to make a first impression so a warm welcome is key for a great guest experience.

The ‘Veganuary’ trend

Blogs

8th January 2018

Numbers of guests attempting a January vegan diet have skyrocketed - so what does this mean for hospitality?