Blogs
15th April 2019
HGEM’s Founding Director, Sally Whelan discusses the importance of making your team your USP and the benefits that can be seen for doing so.
10th April 2019
We reveal our hot cross bun ratings after hosting a taste test ahead of the Easter weekend!
1st April 2019
We explore how operators are taking the guest experience to another level by letting guests behind the scenes.
27th March 2019
We share guests plans for Mother's Day this year including what, when and where they will be eating.
18th March 2019
We explore the latest trend to hit the delivery market - drinks.
26th February 2019
We explore the latest trend to hit the hospitality industry allowing guests to have a more personalised experience than ever before.
18th February 2019
Yesterday was National Random Acts of Kindness Day. We explore how the hospitality industry can go above and beyond every day.
14th February 2019
In celebration of Valentine’s Day, our latest survey results show what pulls at guest’s heart strings when it comes to falling in love with a brand.
7th February 2019
We explore how to attract guests in today's market.
28th January 2019
With the launch of our e-learning modules, we discuss the importance of training your team when it comes to delivering a great guest experience.
21st January 2019
Is your venue worthy of Millennials time and money? If your offering isn't instagramable, chances are it's not.
14th January 2019
With the launch of compact hotel rooms, the hotel sector is experiencing an exciting shift but what is the impact on the industry?
7th January 2019
Restaurant chains are stepping up this Veganuary after responding to growing demand from vegans. We take a look at the latest vegan foods hitting the high-street with feedback from the team.
2nd January 2019
Embrace Dry January and you could see permanent custom from the increasing number of non-drinkers throughout the rest of the year.
21st December 2018
We look back at our fundraisers and the charities we have supported over 2018.
11th December 2018
We reveal the food trends we loved and loathed this year.
5th December 2018
Our client Greene King has launched a fantastic initiative rewarding designated drivers this Christmas.
4th December 2018
What can hotel operators do to provide guests with an unforgettable experience this Christmas?
29th November 2018
With cash no longer king we explore the benefits of ditching cash altogether and the impact this will have on the hospitality industry.
22nd November 2018
Is the guest experience lost on guests with allergies?
15th November 2018
With some operators stepping away from Christmas traditions this year, what are they doing differently?
5th November 2018
With stressed out guests in need of more than bed and breakfast, we take a look at how hotels are catering to wellness - a trend set to stay.
22nd October 2018
We catch up with former HGEM member Sus, in the process of making her dream of opening her own cafe, a reality.
