Blogs
18th November 2022
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
Blogs, Insights
24th October 2022
What to expect from customers for Xmas 22?
Blogs, Case Studies
6th October 2022
Find out how Mystery Guest Audits have helped Star Pubs drive positive change
3rd October 2022
How does Ascot drive visitor satisfaction with real-time feedback?
12th September 2022
How can data-led insights increase revenue in your business?
Why operators should take note of this campaign
12th August 2022
How do customers perceive accessibility in hospitality and what are the risks?
12th July 2022
We explore what might be hindering the success of your delivery offering.
9th June 2022
Consumer perspective on 'the big squeeze'
6th June 2022
Find out how Mystery Audits help BAO identify training needs
10th May 2022
Special offer for HGEM clients
8th March 2022
We explore what recent research has revealed about gender equality in the workplace.
21st February 2022
(and why you should)
15th December 2021
Find out how data drives positive change within Comptoir Group
30th September 2021
Get ready for Xmas with our Consumer Insights report
29th September 2021
HGEM can help your team get ready for success
18th August 2021
Free Guest Experience refresher videos for hospitality operators
Blogs, HGEM News
1st June 2021
Unveiling HGEM Go - new Mystery Guest app for the modern customer
16th March 2021
HGEM's Guest Experience Management platform got an upgrade
1st March 2021
Interview with Andy Barnsdale
22nd February 2021
Interview with David Eccles
19th February 2021
Catch up with Jason, our Head of Client Success
15th February 2021
Interview with Richard Bates
