Blogs

Blogs


TripAdvisor: friend or foe?

TripAdvisor: friend or foe?

Offering advice from millions of travellers worldwide, TripAdvisor provides word-of-mouth reviews of over 950,000 hotels, B&a...

Hotel sign

Driving positive word of mouth for hotels

The idea of relying on word of mouth to manage a hotel's reputation might sound outdated, particularly when you consider the ...

Families dine out more often

Families dine out more often

Three quarters (75%) of families are opting to dine out as a group more often than they chose to five years ago, a new survey...

Top tips for Christmas bookings

Top tips for Christmas bookings

We recently conducted a survey into guest opinions on Christmas parties and bookings. Here are 4 top tips for your Christmas ...

Byron burger

Burgers Abound

Times have changed for the British burger as consumer preference for premium burger concepts continues to grow. In a market o...

Report reveals new trends in workplace catering

Report reveals new trends in workplace catering

Eating for pleasure, food-based apps and the appreciation of coffee have been billed as the key workplace catering trends to ...

Fresh and Local Produce is Vital

Fresh and Local Produce is Vital

Consumer demand for locally sourced, seasonal food has risen dramatically in the hospitality industry over the past few years...

Spend Continues to Rise

Spend Continues to Rise

UK spending on hospitality is on the rise for the 26th consecutive month, according to the latest figures from the quarterly ...

The Shrinking Menu

The Shrinking Menu

Extensive menus may become a thing of the past, as more operators choose to focus on a limited selection of dishes. The shrin...

Word-of-Mouth or Online Reviews?

Word-of-Mouth or Online Reviews?

There's no disputing the growing part that technology is playing in the hospitality industry. With guests frequently turning ...

Food on the Move

Food on the Move

We recently attended Technomic's 'Trends and Directions Conference' and they highlighted 5 top themes leading the movement of...

Christmas market

Almost a third of Brits plan to spend more on Christmas this year

It looks like it's going to be a bumper Christmas for hospitality businesses this year, with almost a third (27%) of Brits pl...

Guests eating fish and chips

8 types of diner

Table manners are something we learn from a very young age, but as we grow up some of those standards start to slip. As a res...

Where do you stand on the sugar tax issue?

Where do you stand on the sugar tax issue?

The issue of whether to introduce a tax on sugary drinks will be debated in parliament after celebrity chef Jamie Oliver setu...

Paperwork

B.E T.H.E.M

Providing guests with a quality experience partly depends on how well you are able to read the individual needs of each guest...

VAT reduction would 'create 425,000 new jobs in the hospitality industry', claims report

VAT reduction would 'create 425,000 new jobs in the hospitality industry', claims report

Reducing food and drink VAT from 20% to 10% would create hundreds of thousands of new jobs within the hospitality sector, cla...

Department for business innovation and skills logo

Business Secretary launches investigation into restaurant 'tipping abuse'

Business Secretary Sajid Javid has launched an investigation into the 'abuse of tipping' by restaurants as part of the govern...

Roast potatoes

Diners demand more vegetarian options this Christmas, survey reveals

Many people don't want to hear the mention of the word 'Christmas' until at least October. But, if you work in the hospitalit...

Motivating Employees in Hospitality

Motivating Employees in Hospitality

In today's competitive market, you need employees who stand out from the competition and whilst training and recruitment will...

I'd eat a plate of cold sick...

I'd eat a plate of cold sick...

"I'd eat a plate of cold sick, I think, before complaining to a waiter" This is what Stephen Mangan (Green Wing, Episodes) sa...

Mobile phone

Can technology provide a solution for guest loyalty?

As competition in the hospitality industry increases, operators are searching for effective ways of improving their guest loy...