Opinion

Research highlights afternoon tea as a key growth area for pubs

12th August 2016

Afternoon tea has long been a popular tourist experience for those visiting the UK, but new research from Mintel indicates...

Creating positive Feng Shui

Blogs

11th August 2016

Don't break out the water features and invest in auspiciously-coloured paint for the walls just yet. We don't mean the sor...

The changing tastes of food and drink pairings

9th August 2016

The landscape of the hospitality industry is constantly shifting, so we make it our business to follow it closely. Our mos...

Hotels should prepare for a record-breaking season post-Brexit

5th August 2016

Although the referendum divided the nation, new research from

Enhancing the guest environment

4th August 2016

When it comes to providing an outstanding guest experience, perfecting the energy and ambiance of your establishment is ke...

The science of pairing beer with food

27th July 2016

Beer is having a moment in the spotlight when it comes to

Pokémon Go is luring in new guests

21st July 2016

The international release of the biggest mobile app game since Candy Crush has stunned the UK, with thousands of users tak...

Are you satisfying guests' thirst for adventure?

20th July 2016

Keeping drinks offerings fresh for guests is posing a challenge to licensees, as recent CGA

Is virtual reality the future of hospitality?

15th July 2016

With virtual reality already making waves in the worlds of gaming, events and even

Do guests want restaurants' recommendations?

Blogs

14th July 2016

When it comes to providing excellent guest service in restaurants, finding the perfect balance can be a tricky business. N...

Our guests' tips for avoiding complaints

12th July 2016

They say you can't please all of the people all of the time, but it doesn't stop hospitality operators from trying. While ...

Front of house staff must do more to boost wine sales

7th July 2016

Front of house staff don't have enough knowledge about their wine lists to maximise sales, according to a survey we ran on...

4 perks of pairing food and drinks

Blogs

6th July 2016

While food is often the core of a hospitality business, drink sales have the potential to drive profit exponentially. Pair...

Brexit: what comes next?

4th July 2016

It's all that anyone talked about last week, and yet one week after the EU referendum, the impact of the Brexit vote is st...

The positive side of negative feedback

24th June 2016

Running a successful hospitality business has long relied on positive word-of-mouth to attract guests, and with the rise o...

Improving restaurant quality could help boost Britain's high streets

23rd June 2016

Investing in improving the quality and variety of our high street restaurants could help to give the declining British hig...

Too few cooks spoil the broth

Insights

21st June 2016

Food for thought on chef shortages.

National Living Wage has not hurt hospitality recruitment

17th June 2016

It's no secret that the hospitality sector is facing something of a recruitment crisis at the moment, with every kind of o...

Defying delivery firm disruption

Blogs

16th June 2016

One of the most notable trends over the past years is the sharp rise in third party delivery start-ups, catering to the di...

Only one third of Brits consider their diet healthy

10th June 2016

Only a third of Brits believe they follow a healthy, balanced diet, according to a

The three-step response to online criticism

7th June 2016

The guest experience is at the centre of all we do in the hospitality industry, so it's unsurprising that receiving critic...