News and opinion on Guest Experience Management
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Blogs
18th August 2016
Data has illustrated that the 'out' vote in June's Referendum has failed to impact July's sales for the UK's pub and resta...
12th August 2016
Afternoon tea has long been a popular tourist experience for those visiting the UK, but new research from Mintel indicates...
11th August 2016
Don't break out the water features and invest in auspiciously-coloured paint for the walls just yet. We don't mean the sor...
9th August 2016
The landscape of the hospitality industry is constantly shifting, so we make it our business to follow it closely. Our mos...
5th August 2016
Although the referendum divided the nation, new research from
4th August 2016
When it comes to providing an outstanding guest experience, perfecting the energy and ambiance of your establishment is ke...
27th July 2016
Beer is having a moment in the spotlight when it comes to
21st July 2016
The international release of the biggest mobile app game since Candy Crush has stunned the UK, with thousands of users tak...
20th July 2016
Keeping drinks offerings fresh for guests is posing a challenge to licensees, as recent CGA
15th July 2016
With virtual reality already making waves in the worlds of gaming, events and even
14th July 2016
When it comes to providing excellent guest service in restaurants, finding the perfect balance can be a tricky business. N...
12th July 2016
They say you can't please all of the people all of the time, but it doesn't stop hospitality operators from trying. While ...
7th July 2016
Front of house staff don't have enough knowledge about their wine lists to maximise sales, according to a survey we ran on...
6th July 2016
While food is often the core of a hospitality business, drink sales have the potential to drive profit exponentially. Pair...
4th July 2016
It's all that anyone talked about last week, and yet one week after the EU referendum, the impact of the Brexit vote is st...
24th June 2016
Running a successful hospitality business has long relied on positive word-of-mouth to attract guests, and with the rise o...
23rd June 2016
Investing in improving the quality and variety of our high street restaurants could help to give the declining British hig...
Insights
21st June 2016
Food for thought on chef shortages.
17th June 2016
It's no secret that the hospitality sector is facing something of a recruitment crisis at the moment, with every kind of o...
16th June 2016
One of the most notable trends over the past years is the sharp rise in third party delivery start-ups, catering to the di...
10th June 2016
Only a third of Brits believe they follow a healthy, balanced diet, according to a
7th June 2016
The guest experience is at the centre of all we do in the hospitality industry, so it's unsurprising that receiving critic...
3rd June 2016
Discussions on how to reduce the number of fraudulent and defamatory reviews appearing on
