Peach Pubs
Case Study
Making life Peachy
Peach is a collection of really great pubs, mainly in market towns in the heart of England that serve good quality, fresh, honest food and drink in relaxed, welcoming surroundings. The pub company started in 2002, with a devotion to Make Life Peachy. They believe in only serving the good stuff – honest plates of food cooked well by a team of proper chefs. The business have been awarded as a top employer in The Best Companies to Work for and continue to strive to be the employer of choice.
Our journey with Peach
Peach Pubs and HGEM have a long-standing working relationship, spanning nearly two decades.
Guest experience has always been at the heart of Peach's culture, and HGEM have been a trusted partner in helping them achieve and maintain their excellent service and reputation.
Solutions
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Mystery Guest Audits
These help Peach measure all their operational processes. They've defined the whole of the guest journey and measure that from the experience of the mystery guest.
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Review Management
A tool that makes it easy to monitor reviews for all Peach venues across multiple platforms and streamlines the response process.
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Feedback Survey
It's important for Peach to understand the views of real customers - to know what they feel and think.
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Product Ratings
Good food is such an integral part of the Peach experience and Dish Ratings help them keep the menu fresh and exciting.
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The Hub is a key measurement tool that we use every week, it’s as important to me as the P&L.
Chris Stagg | Operations Director
Have a look at the video below to find out how HGEM's solutions help Peach's culture thrive.
