Ensure your brand promise is delivered every time, even off-premises
When guests are ordering and consuming your product away from the venue, their experience should remain visible to you. By defining which touchpoints you and your delivery partner are responsible for, and measuring performance at each one, you will improve consistency of brand standards and the likelihood of repeat orders. Following implementation of delivery and collection monitoring, we have seen an increase in delivery app ratings of up to 16%. For clients using Deliveroo, we can capture app ratings and align these with audit results.
We'll use question categories to distinguish between the things that are in the control of your internal team and those where responsibility lies with your delivery partner.
Make use of our integration with Deliveroo to display customers’ app ratings and comments in The Hub alongside your operational audits.
Extensive factual evidence, provided by mystery guests and validated by us, that helps you to see exactly what happened on a delivery or pickup.
We can request relevant photographic evidence to show how the meal was presented on receipt by the customer.
Every assessment report is subject to extensive in-house quality checks. Any reports not meeting our standards are rescheduled free of charge.
By easily analysing the guest journey by location, date range, day of the week, time of day, etc., and extracting comments so that you can target appropriate action.
By viewing results in order of the number of points that have been lost. This will help you to identify where to target your efforts for maximum return.
By monitoring performance by location, area, question, section or category over recent trading periods.
By using league tables and trend charts to show each manager how they are performing compared to others.
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