Keep trading and growing by balancing covid security with experience
We'll use mystery guests to check on track & trace procedures, cleaning stations, social distancing observations, group sizes, signage, and anything else that's important to remain covid-secure.
Expectations are changing rapidly, so we'll use guest comments to help you to keep your finger on the pulse of how various measures appear to guests and identify when it might be appropriate to update them.
If you like, we can capture photographic evidence of key expectations, such as standards of cleanliness or table distancing.
We'll look out for opportunities that may be being missed. For example, with limited service at the counter, are team members noticing when there's an opportunity to extend the experience and serve more drinks?
In the event of any incident, our reports can serve as evidence for the authorities that you are taking covid-security responsibilities seriously.
We don't rely entirely on what the mystery guest has written. Each report will undergo thorough validation, using our knowledge of your culture and expectations, to ensure they are accurate, sufficiently detailed and useful.
No waiting around for the results. A detailed report for a visit completed today will be in your inbox and in The Hub by the next business day.
A wide range of analysis options in The Hub will help you to identify any patterns in the data for multiple visits. This might include weaknesses by question, location or day part, for example. And you can review relevant comments to bring the statistics to life.
Other modules you may be interested in: