Take control of your tasks and actions
In fact, you won't know about 90% of them, but other potential customers might. By making it easy for customers to complain and having a robust process for responding, you can turn these experiences into an opportunity. Where a complaint is dealt with quickly and effectively, it can actually improve your word-of-mouth.
Against every mystery visit, guest feedback or online review in The Hub, you can create one or more tasks, giving each one a status, priority, deadline, category and owner.
See all your tasks in one place. Use sorting and filters to identify the ones that need attention. There are also reports that enable you to see more detail and statistics.
We can create a site for you to record and categorise any complaints that you receive through channel such as website, phone, email, twitter, instagram. These can be analysed in The Hub.
We can also create an audit site for your operations managers to record their observations when on site.
If a guest has left their email address with feedback on a survey site, you can create an action and respond directly to them from The Hub using the email address from your login.
Any comments made by either you, the guest or other managers with access to the location are shown in a conversation string.
We can define email alerts based on the result of a visit, feedback or question.
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